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dianeholdsworthp
Jul 1, 2020 9:04 PM UTC
Solved

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Original commenter did not share additional details
ShiellaGraceAAnswer
Jul 4, 2020 3:26 PM UTC

Hi @dianeholdsworthp,

 

The QBO app collects cache files that help to save you time while browsing. Sometimes, these files can become outdated or corrupted, causing issues like the one with your account. Here's how you can reset them:

 

  1. Open your QBO account, then go to Help.
  2. Select Reset App Data. See attached screenshot below.

Once you're done, close out the QuickBooks app and try syncing again. I've added this article about fixing QuickBooks app at this link here: QuickBooks App for Windows General Support.

 

Let us know if you have other questions or concerns. We're here to lend a hand. Thanks for joining us and have a great weekend.

 

 

 

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6 replies

Steve_C
Jul 1, 2020 9:22 PM UTC

Hi dianeholdsworthp. The QuickBooks Mobile app is always in sync with your QuickBooks Online account you access through your laptop. This is the biggest benefit of using QuickBooks Online Self Employed, the ability to access your books wherever whenever. If you need anything else, check out the QuickBooks Learn and support page for some great articles to help you on your QuickBooks journey. Or feel free to leave a reply and I'm always happy to help. 

    dianeholdsworthpAuthor
    Jul 4, 2020 1:25 PM UTC

    Hi my quick books self employed is not syncing with my mobile app

    ShiellaGraceAAnswer
    Jul 4, 2020 3:26 PM UTC

    Hi @dianeholdsworthp,

     

    The QBO app collects cache files that help to save you time while browsing. Sometimes, these files can become outdated or corrupted, causing issues like the one with your account. Here's how you can reset them:

     

    1. Open your QBO account, then go to Help.
    2. Select Reset App Data. See attached screenshot below.

    Once you're done, close out the QuickBooks app and try syncing again. I've added this article about fixing QuickBooks app at this link here: QuickBooks App for Windows General Support.

     

    Let us know if you have other questions or concerns. We're here to lend a hand. Thanks for joining us and have a great weekend.

     

     

     

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