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June 26, 2024
Question

Im currently trying to pay a number of my suppliers but the 'payment receive' tab has disappeared ! how do i get this back ?

  • June 26, 2024
  • 1 reply
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1 reply

June 26, 2024

Hello there, Gabrielle.

 

We can perform some troubleshooting steps to bring back the payment receive tab in your QuickBooks Online (QBO).

 

The cache data in your web browser can accumulate due to frequent page access or become corrupted, leading to the disappearance of the "payment receive" tab.

 

To sort this out effectively, you can log in to your QBO account using a private or incognito window. This browsing mode doesn't utilize any stored cache data and enables us to verify if the issue is associated with your browser.

 

Here's how:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Also, I've included this article that will help you learn more about how to access features in QuickBooks: 

Understand Understand the navigation menu in QuickBooks Online.

 

If you have more questions about the payment received tab or other features in your account, please let me know in your reply. I'll be right here to provide the solutions. Have a good day ahead!