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StartingOffTOTALLYBlindHere
August 28, 2024
Question

Importing Updates to products pricing - won't complete, won't error, just keeps giving the spinning dots

  • August 28, 2024
  • 1 reply
  • 0 views

So the boss did some importing of stuff and mostly everything made it in, but he had issues...and in double checking several items have incorrect pricing.  So since all the sku's are already in QBO, he provided me a new csv of just part#'s and prices, JUST to correct the pricing... i've ensure it's 999 items (to keep it under the 1000 line max for importing..  Yesterday when i tried to directly import it, it gave errors and wouldn't import stuff...i then realized i had inventory as a type but hadn't set up the sales account for it, so since they were all ALREADY previously in QBO i removed the type inventory and literally just left the part# and the price, and mapped it accordingly...but it simply will not go...it just says spinning and spinning... no errors no nothing...and i've let it sit and sit and sit, and it never seems to stop, short of QBO automatically timing out and logging me out... but the import seems to not be successful, or at least i get to messages EITHER WAY, nothing saying success AND nothing saying error... What now??

    1 reply

    R
    RheaMaeH
    August 28, 2024

    I appreciate your effort in providing screenshots. Going back and forth can be time-consuming, especially when importing product pricing in your QuickBooks Online (QBO). Let's work together and perform some troubleshooting steps to resolve this issue.

     

    Sometimes, browsers can become bogged down with frequently accessed resources like cache and cookies, leading to unexpected behavior.

     

    To fix this, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

     

    • Safari: Shift + ⌘ + N
    • Google Chrome: Press Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + N

     

    If that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. If the problem persists, I suggest switching to a different supported browser.

     

    In addition, if you'd like to learn more about grouping products and services, here's a resource you can browse: Group products and services into different categories in QuickBooks Online.

     

    Moreover, you can check out this article for more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more.

     

    Please feel free to reach out if you have any further concerns about importing your product price in QBO. We're always here to make sure that we get this sorted out.

    S
    StartingOffTOTALLYBlindHereAuthor
    August 28, 2024

    Thanks, but already tried the clearing of cache and cookies with logout and log back in...several times....and the browser is the only browser we use and it hasn't been a problem at all...so it's not the browser...it's got to be something with QB and their servers...has to be...but the question is how to get that issue identified and troubleshooted and resolved....

     

    Thanks for the effort, but that is not the solution... hoping for more ideas or others that have experienced this (including the completed attempts to delete cookies and clear the cache) that have figured it out...

     

    So far i'm not AT ALL impressed with QBO.  Desktop was far more functional in MANY Aspects...since switching to QBO, my work life has been a total HELL.

      MsNorthPND18
      MsNorthPND18
      August 28, 2024

      Hello, StartingOffTOTALLYBlindHere.

       

      I recognize the importance of smoothly importing product pricing updates into QuickBooks Online. Allow me to provide the necessary support to investigate this matter in detail.

       

      I recognize the importance of performing tasks in QBO smoothly and without obstacles. I suggest reaching out to our Live Support Team for assistance with importing updates to product pricing. They are equipped to investigate the cause of this issue.

       

      1. Sign in to your QuickBooks Online account 
      2. Select the Help (?) icon at the top right. 
      3. Type in your concern, then click Let's talk. 
      4. Choose Contact Us to connect with a live support agent. 
      5. Select Start a chat with a support expert or Get a callback from the next available expert. 

       

      Our Support Business Hours are M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

       

      Feel free to check this page to learn more about using bank rules to automatically categorize transactions from your bank and best sellers, what’s on hand, the cost of goods, and more:

       

       

      If you have any inquiries or require support regarding the importation of product pricing updates, feel free to share them here in the Community. We are always ready and eager to assist you.

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