Hello, cjnealanderson.
In QuickBooks, the Donated Goods & Services account is typically used to track the value of goods or services that your business has received as donations. When you set up this account as an expense, it means that you are recording the value of the donated goods or services as an expense on your books.
The reason why the amount stays in the Donated Goods & Services account as a debit is because it represents an increase in the account's value. In accounting, debits are used to record increases in asset accounts, such as the Donated Goods & Services account. By debiting the account, you acknowledge that the value of the donated goods or services has increased. Also, donated goods are typically shown as a debit because they represent an expense for your business.
You may want to read this blog on how debit and credits work in QuickBooks: Debit vs. credit in accounting preference.
On the other hand, consult with a bookkeeper or accountant who can review your QuickBooks data and provide specific guidance based on your business's needs. If you're not affiliated with one, you can use our Find an Accountant tool to look for a Pro-Advisor near your area.
I've also added these links that you can read for your future reference in managing your transactions and accounts:
You can also check some customer/donor-related reports after recording your transactions. Here's an article for reference: Customize customer, job, and sales reports in QuickBooks Desktop.
You're welcome to post again if you have further questions or concerns. We're always available to help you. Have a great day!