In my bank register, I am occasionally seeing a ghost expense posted by Payments that offsets a legitimate Payments deposit on the same date. Any ideas?

Another user may have created a ghost expense that offsets the deposit transaction in your bank register, Chuck.

Regarding the ghost expense, are you referring to an expense transaction or a refund transaction? Either of the two can cause an offset to the payment deposit in your register. It's possible that a user created this transaction. You may run the Audit log to see who that might be.

Here's how:

1. Go to the Gear icon.
2. Select Audit log.
   
3. Use the User, Date Changed, or Events columns to narrow the results.
   

For more information, please visit this article: Use the audit log in QuickBooks Online.

I want to introduce you to the QuickBooks Live Expert Assisted team. They are a group of experienced professionals available to help you manage your financial operations in a way that fits your business needs.

In the future, if you need a list of all customers with non-taxable sales, you can customize the Taxable Sales Detail report to display all non-taxable sales for a selected date range. This can help you access the specific information you need.

Please revisit this thread if you have additional questions. Always remember that the Community team is always here to help.