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C
CapnRon
June 5, 2025
Question

In QBO, editing default messages

  • June 5, 2025
  • 1 reply
  • 0 views

am trying to edit my default message for sales invoices. When I click on edit in that section, the SAVE button is not lit up, so I cannot save changes. I'm in private browser and had cleared my cache in other browser. ??

1 reply

J
JeraldR
June 5, 2025

I appreciate your effort in clearing your cache and using a private browser to check if the save option is visible, @CapnRon.
 

You can also try logging in to different supported web browsers in QuickBooks Online. If the issue persists, I recommend contacting our Live Support team directly. They have specialized tools to investigate and help resolve your problem.
 

When you contact our support, please explain the steps you've taken. It will help them understand the issue better and provide direct assistance.
 

Here's how:
 

  1. Navigate to the Help icon on the upper right corner of your screen.
  2. In the Search bar, type in Contac Us to show the option.
  3. Select Contact Us below.
  4. Choose your preferred method of communication.
     

Also, if you want to know our support availability hours, you can visit this material: Get help with QuickBooks products and services.
 

Additionally, there is an easy way to remind your customers about invoice due dates. To learn more, check this resource: Send invoice reminders automatically or manually in QuickBooks Online.
 

If you have any other questions or concerns about invoices in QuickBooks Online, let me know in the comments below. We're here to help. 

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