Skip to main content
S
Susan607
January 3, 2024
Question

Incorrect autofill of account fields

  • January 3, 2024
  • 2 replies
  • 0 views

Suddenly my account fields when I am filling in expenses or splitting payments are autofilling with customer names.  As soon as I begin to type the first letter of an account a customer name that begins with that letter fills the field and as I type subsequent letters in the account they are just tacked onto the customer name and I am asked do I want add this account!!!  The only way I can enter accounts in fields is to use the drop down menu which is making this impossible and extremely frustrating.

 

What has happened?  I've rebuilt my file a couple of times and verified that it doesn't have errors.  I'm using Mac Plus 2023 version v22.0.5. R6.1 Build 730.  

 

For this example withdrawal I was trying to put in the account "Shop Supplies".  After I put in the first "s "the customer was auto inserted and the next three letters "hop" which got put at the end of the customer name.

Where in the world did this all come from? And why are accounts not being used instead of customers being auto inserted after first letter is typed?   Thanks for any help on getting this rectified. Much appreciated.

 

    2 replies

    C
    CamelleT
    January 3, 2024

    I'll help you rectify the issue with the autofill feature, Susan607.

     

    You can check Preferences if it's turned on. If it is, here's how we can turn it off: 

     

    1. Click the QuickBooks menu, then select Preferences. 
    2. Select Data Entry. 
    3. Turn the QuickFill transactions option to Off.

     

    Upon checking, and it's turned off, we can verify and rebuild your data in QuickBooks Desktop for Mac. Please refer to this link for the detailed steps: Verify and rebuild data in QuickBooks Desktop for Mac.

     

    Moreover, I'll add this article to help you control how QuickBooks behaves when you enter a sale: Set preferences for sales and invoicing.

     

    Comment below if you need further assistance managing your Preferences in QBDT Mac. I'll be here to assist. Take care!

    S
    Susan607Author
    January 3, 2024

    Hello CamilleT,

     

    Thank you for getting back to me so promptly.  My auto fill was already off.

    No errors were detected upon verification

    I rebuilt anyway.

    Here is my sales & invoicing preferences

    The problem was not corrected.  Here is new check register entry with customer being inserted after the letter "t" is put into account and the rest of the account "ruck" added to end of customer.

    And then the new account question:

    Thank you for your help but this is not resolved yet.

     

      K
      KimberlyS
      January 3, 2024

      Hello there, Susan607.

       

      I can see how the inability to select the appropriate account when creating a transaction prevents you from achieving your goal in QuickBooks Desktop for Mac. With this, I'll ensure you'll get the help you need to immediately fix this issue so you can get back to business.

       

      Since the QuickFill transactions feature was turned off and you're already done troubleshooting your data, I recommend contacting our customer support team. They have all the resources to thoroughly examine this issue and provide the most appropriate resolution.

       

      Here's how:

       

      1. Open your QuickBooks.
      2. Proceed to the Help menu, then select QuickBooks Help.
      3. Choose to Contact Us.
      4. Enter a brief description of your concern, then Continue.
      5. Use your Intuit account to sign in and select Continue.
      6. Choose Continue with my account.
      7. Enter the single-use code sent through email.
      8. Either choose to chat with us or Have us call you.

       

      On the other hand, you can check these resources to help you create custom templates for your forms: 

       

       

      Please don't hesitate to comment in this thread if you have additional questions about the autofill feature or other related concerns in QuickBooks Desktop. We're always here to lend a hand.

      C
      CStrt
      February 13, 2024

      I have the exact same issue.  It just started recently (probably after an update).  VERY ANNOYING. It takes me 10 times longer to enter data now, this is insane.

      Your "fixes" did not work.  Autofill already was off.This is an issue happening to a lot of us and you need to post a fix immediately, not waste customer time sending us to support when it is happening to many people.

       

       

        Clark_B
        Clark_B
        February 14, 2024

        Hello there, @CStrt.

         

        I understand the importance of stopping the incorrect autofill of account fields in QuickBooks Desktop (QBDT).

         

        I appreciate your for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concern.

         

        Here's how:

         

        1. Click the Help menu.
        2. Select QuickBooks Desktop Help/Contact Us.
        3. Enter a brief description of your concern, and select Continue.
        4. Sign in to your Intuit Account, and select continue.
        5. Select chat with us or Have us call you.

         

        These are the Support hours for Pro, Premier, Plus

        • M-F 6 AM to 6 PM

        For Enterprise, It's any time, any day.

         

        I'll also add this article to guide you on how to set up sales and invoicing preferences: Set preferences for sales and invoicing.

         

        Please don't hesitate to leave a comment below If you have any other concerns about the autofill of account fields or other QBO-related concerns. I will answer them in any possible way.

        C
        CStrt
        February 14, 2024

        The boilerplate reply is not helpful.

        I will repeat, 

        Your "fixes" did not work.  Autofill already was off. This is an issue happening to a lot of us and you need to post a fix immediately, not waste customer time sending us to support when it is happening to many people.

          Terms & ConditionsAccessibility statement