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dstahl
November 19, 2020
Question

Incorrect Check Numbers

  • November 19, 2020
  • 1 reply
  • 0 views

I have been searching high and low for an answer to this but have come up empty handed. 

When writing a new check the "Print Later" button is automatically checked, and when unchecking this, it brings up a check number that I has already been written. (Example: currently I'm on check number 1800, it brings up 1795). Even after manually typing in the correct number, the next check still reverts back to a previous check number (although it does go up a number, yet still not the correct one). I am in fact printing each check after it has been written and have been fixing the check number in the print dialog screen. 

 

Any insight would be greatly appreciated. 

    1 reply

    IamjuViel
    IamjuViel
    November 19, 2020

    I can help you sort this out, @dstahl.

     

    Let's start by accessing your QuickBooks account using a private browser or incognito browser. This way, we can isolate this unexpected printing behavior for possible a browser-related issue. You can use either of these keyboard shortcuts:

    •  For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Option + P

    Also, you may have transactions that were modified causing the checks to print an incorrect order. You can reset the check number sequence by enabling the Custom transaction numbers from the Sales settings.

     

    Here's how:

    1. Go to the Gear icon.
    2. Select Account and Settings.
    3. Choose the Sales tab.
    4. Click Sales form content, then select Custom transaction numbers.
    5. Hit Save.
    6. Click Done to finalize the changes. 

    Once you set one check number, the system will increment the number by one when you create another check, or the rest should generally follow in order. Now, you can start printing it.

     

    Feel free to leave a comment below if you have other printing-related questions. I'm always here to help.

    D
    dstahlAuthor
    November 20, 2020

    Thank you for your speedy reply. I have already followed these steps to allow custom transaction numbers, still after attempting these changes within an Incognito Tab in Chrome, same issue. I have checked all accounts searching for discrepancies in check numbers and I do not see any duplicated checks or skipping in numbers. Below is my process of how I write a check as I am new to the online experience of QuickBooks.

     

    1. Click New 

    2. Check

    3. Fill out Check Info (Adjusted to the correct account)

    4. Unclick Print Later

    5. Adjust Check # to the correct one

    6. Print the Check (Print Screen shows correct check number)

    7. Finish Print

    8. Next check reverts to the original incorrect check #

     

     

    JenoP
    JenoP
    November 20, 2020

    Thanks for keeping us updated, dstahl.

     

    I've read the previous response and I can see that all possible causes and troubleshooting steps have already been shared with you.

     

    The Custom transaction number feature only applies to sales transactions suc as invoices and sales receipts. 

     

    In this case, it's best to reach out to our chat or phone support teams. They can take a closer look at this to determine why an old check number keeps on showing up when creating new transactions. Here's how:

     

    1. Click Help in the upper right-hand corner of QBO.
    2. Click Talk to a human, then type in Talk to a human.
    3. Select I still need a human.
    4. Click Contact Us.
    5. Select between Send a message or Get a callback.

    The Community is always here if you need anything else.

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