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T
TuffRoof
April 28, 2024
Question

Incorrect legal business name

  • April 28, 2024
  • 1 reply
  • 0 views

My legal business name is incorrect when I attempt to set up payments. I have edited my name in settings, clicked the "same as company name" button, but when I exit and reenter, the name has disappeared.                  Is there a way to correct these issues? 

1 reply

R
Rea_M
April 28, 2024

I'll make sure your legal business name gets corrected in QuickBooks Online (QBO) so you can set up your QuickBooks Payments account accordingly, TuffRoof.

 

After you edit and/or reenter your company name, ensure to select the Save button before you exit to retain the data. If you've already done so, this issue is likely browser-related, so let's troubleshoot and fix this.

 

Let's start by pulling up your QuickBooks account using a private browser (incognito). Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to Account and settings and edit your Company name.

 

If you're able to do so, return to your default browser and clear its cache. After that, log out and then log back into your QuickBooks account. This will refresh the system and remove older data that causes viewing and performance issues. 

 

However, if this matter continues, I'd recommend using other supported browsers.

 

Once everything is all good, set up your QuickBooks Payments account.

 

Also, I've included this article to further guide you in accepting electronic customer payments for online invoices: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

Keep in touch if you have other business information concerns or questions setting up your QuickBooks Payments account. I'll get back to provide the assistance you need.

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