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Incorrect quantities are being received on Purchase order

Forum|Forum|3 years ago
August 31, 2022
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Since the lastest update we seem to be having a issue with receiving inventory. ie: we received 200 gallons against a purchase order that is qty 400 gallons. The purchase order is closed and it received 400 gallons...any idea why or how to fix this?

QuickBooks Desktop

Best answer by rvrfrf

Thanks for following up with the Community, Katgold.

To properly identify why your closed purchase order shows 400 gallons received instead of 200 gallons received, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

Here's how it works:

Go to our Find a ProAdvisor page.
Use the City or ZIP search field to specify a location.
Select Find a ProAdvisor.
Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.

Once you've found an accountant, they can be contacted through their Send a message form:

Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.
Hit Send message.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!

M

MirriamM

Thanks for visiting the Community space, @Katgold. Let me help you fix your issue about your purchase order.

In QuickBooks Desktop (QBDT), a purchase order will be tag as Received in Full if the total quantities on your item receipts or bills match the total quantities entered on the purchase order.

To verify the issue why the purchase order is closed, you'll want to check the related transactions for this purchase order to see the total quantities.

Here's how:

On your QBDT account, click Vendor menu at the top.
Select Vendor center.
Locate and select the vendor that you created a PO.
Click on Transaction history.
From there, check the associated PO.

To know how to enter PO/Bill and additional information about these types of transactions, see these articles:

In case you need help with other processes and workflows in QuickBooks Desktop, feel free to visit its articles. Check them here and look for a specific topic.

If you've got any questions when using QuickBooks, let me know by commenting below. I am here to help. Have a nice day.

K

KatgoldAuthor

Mirriam

Transactions show 200 gallons received - PO shows closed with 400 received. Other items on the PO are also received but no transactions show the receipt as well.

So that doesn't explain the issue unfortunately.

Katgold

R

rvrfrfAnswer