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C
customer131211
December 5, 2023
Question

Inquire about initializing a quickbook desktop license

  • December 5, 2023
  • 2 replies
  • 0 views

Hello.

We purchased the license for the quickbook desktop through Amazon.

So, while installing and using the quickbook desktop, my computer broke down, so I installed it again on another computer.
However, we can't take action because it's a duplicate license, and we can't contact the person in charge of Amazon.

Can you initialize that license to register new equipment?

I can't upload the information here, so if you let me know your email address, I'll send you our purchase history and license.

2 replies

4
4Gal
December 5, 2023

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

 

AlcaeusF
AlcaeusF
December 5, 2023

Hello, customer131211.

 

I'm here to help you install your QuickBooks Desktop (QBDT) on your new computer.

 

Certainly, you can do so. If you possess a single-user license, you can install QBDT for exclusive access and use by one designated individual on a primary computer and one additional computer, such as a laptop or home computer.

 

For more information, I recommend checking out our terms and conditions through our QuickBooks website: Software License Agreement.

 

These are the tasks you need to do to perform the QBDT installation:

 

  • Ensure you have your product and license information ready.
  • Uninstall the existing QuickBooks program before you reinstall it.
  • Download the installation files or insert the CD on the computer where you want QuickBooks Desktop installed.
  • Install QuickBooks Desktop as you normally would. For more information, you can follow the steps in this article: Install QuickBooks Desktop.

 

Following the installation, you will be required to activate the program on the new computer. I have included an article that you can refer to for guidance on this process: Activate QuickBooks Desktop for Windows.

 

For more tips and resources you can use in the future, visit our website: Self-help articles.

 

Please let me know if you have follow-up questions about installation or anything else,customer131211. I'll be here to assist. Take care.

C
customer131211Author
December 5, 2023

Hi, FritzF

It is impossible to delete the old computer for the quickbook desktop because it is broken. So, if you enter the license into the newly installed equipment, it says it is duplicated. I would like to send you the license, so could you tell me your email address?

Fiat Lux - ASIA
Fiat Lux - ASIA
December 5, 2023

@customer131211 

The same question

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

Terms & ConditionsAccessibility statement