Skip to main content
B
Bennie_ES
June 8, 2021
Question

Integration can only connect to one admin’s email address at a time.

  • June 8, 2021
  • 1 reply
  • 0 views

Hi,

 

I hope someone can assist.

We have integrated our system with QuickBooks Online.

 

Every so often we would get the message as per the attached image stating that the app can only connect to one admin’s email address at a time.

We would usually just click "Change Admin", but is someone able to assist as to what can cause this?

There are multiple admin users loaded on their company.

Each user would connect to our app with their respective quickbooks admin login.

 

1 reply

AlcaeusF
AlcaeusF
June 8, 2021

Hello @Bennie_ES,

 

Thank you for posting here in the Community. I can help you get the support you need to indentify the cause of the message prompt in QuickBooks.

 

The way users can connect will depend on the integrated application. Since it only allows one admin access, I recommend contacting your third-party support team. They'll be able to take over and check your account using tools unavailable to us in this public space.

 

For additional reference, I've attached a link you can use about how to check an app's contact information for support: Apps that work with QuickBooks.

 

Please let me know if you need anything else regarding the integration with QuickBooks. The Community and I will be here to help you.

B
Bennie_ESAuthor
June 8, 2021

Hi Alcaeus,

 

Thank you for your response however this does not assist me.

We are the developers of the app.

Whenever the user connects to QuickBooks from our app this is the message they receive.

Is this message normal if there are two admin users who connects to the app?

    A
    AileneA
    June 8, 2021

    Hello, Bennie_ES, 

     

    Thank you for getting back to us. For integration, there's a community dedicated to developers and the creation of applications. This site contains resources for software development, as well as the ability to ask fellow developers questions. You can find additional information about this at the following link: Intuit Developer. 

     

    On the other hand, you can visit our blog to stay current with the latest QuickBooks news and updates about this feature. Here's the link:  The QuickBooks Blog. 

     

    Please let me know how else I can help you with QuickBooks tasks. I'm always here to help. Have a good one!

    Terms & ConditionsAccessibility statement