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Intuit data protect

Forum|Forum|2 years ago
October 25, 2023
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When I run Intuit Data Protect, it says that the version I am using is not up to date. When I try and update, nothing happens and IDP is not updated. I have automatic update on in Quickbooks and the IDP file has been updated. Has anyone else seen this problem?

QuickBooks Desktop

Best answer by JaeAnnC

I have gone through all the steps you have suggested and I still cannot update Intuit Data Protection. Attached is a screen shot of the diagnostics.

Thanks for returning to this thread, @MurphyLuth. Let me step in and share information about why you're unable to update your Intuit Data Protection (IDP) in QuickBooks Desktop (QBDT).

I appreciate you providing us with a screenshot so we can have a visual of the issue. As per checking, we currently have an investigation about being unable to update the IDP. Rest assured our engineers are diligently working to provide a fix as soon as possible.

As a workaround, you can update IDP via the OCD folder. Before doing so, ensure your QBDT is on its latest release and build. Then, follow these steps:

Open the About IDP window and take note of the IDP version.
Press Ctrl + Alt + Delete simultaneously on your keyboard, then click Task Manager. Once done, end the following executable files: Intuit Data Protect.exe, IBuengHost.exe, QBIDPService.exe.
Navigate to C:\ProgramData\Intuit\QuickBooks XX.0\Components\DataProtect\OCD. The XX.0 refers to the version of your QBDT.
Right-click on IntuitDataProtect.exe and select Properties.
Compare its version to the one you see in the About IDP window from Step 1. If the IntuitDataProtect.exe is on the newer version, proceed to the next steps. Otherwise, reinstall your QBDT to force IDP to update to the most recent. Then, continue to Step 6.
Double-click the OCD folder to open it and copy all stored contents. Then, go to the IDP folder (C:\Program Files\Common Files\Intuit\DataProtect) and paste them.
From the same IDP folder, copy Bueng32.dll and paste it into the Sym32 folder. Similarly, copy Bueng64.dll and paste it into the Sym64 folder.
Start the QBIDPService.exe. To do that, go to Start and search for Services. Open the Services.msc tool and ensure QBIDPService.exe is running. If not, start the exe.
Launch IDP and open the About IDP page. Verify if the version has been updated.

While the investigation is ongoing, I recommend reaching out to our customer support team so you'll be included in the list of affected users. This way, you'll receive email updates regarding the case status.

Furthermore, free up backup space in IDP if you've reached the storage capacity of 100 GB. Doing so ensures that your backups will continue to run seamlessly.

Let me know in the comments below whenever you need additional assistance with IDP. We're always around to continue helping you. Stay safe and have a wonderful day ahead.

D

DebSheenD

I see you're having an issue with Intuit Data Protect (IDP), Murphy. Rest assured, I'm here to share
insights and help you get this fixed.

After your QuickBooks updates, IDP automatically backs up your company file once daily. However, it's possible that a system component is blocking the backup or has been damaged during the update.

To ensure IDP works effectively, it requires access to your firewall. Therefore, I recommend verifying that your firewall settings permit the necessary files for optimal performance.

Press the Windows key on your keyboard, and type Firewall in the search field.
Select Allow an app through Windows Firewall, then Allow another app.
Click Browse and go to Program Files(x86) \Common Files\Intuit\Data Protect.
Choose QBIDPservice.exe, then Open.
Select Network types and select the Private checkbox. Select Add.
Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

Then, let's make sure Intuit websites are trusted sites with Internet access and Google Chrome. Please follow the steps below.

Click the Windows key on your keyboard. Then, type Internet options in the search field.
Select Security and Trusted sites.
Choose Sites and add the following websites. You can copy and paste or type them manually. Select Add for each site.

To see additional information and various solutions to resolve the issue, you can click this article: Can't back up with Intuit Data Protect?

Additionally, I've added these articles that'll help you learn more about managing your backups:

Please feel free to let me know how I can be of further assistance to you, Murphy. I'm here to assist you further and prioritize providing you with the answers you need regarding any QuickBooks-related concerns.

M

MurphyLuthAuthor

Intuit Data Protection does work and most of the time I get a good daily backup. My question is why I cannot update to the latest version. It is not preventing my backups but it gets annoying to be asked to update and it does not work. Any help would be appreciated.

R

RCV

Thanks for coming back. I've got you covered on how to update your Intuit Data Protect to the latest version in QuickBooks Desktop, MurphyLuth.

We can utilize the IDP Diagnostic tool to identify any issues with a firewall or third-party security software that may be preventing, you from updating to the latest version. Here's how:

Right-click the Intuit Data Protect (green padlock) icon in the Windows System Tray (typically located at the bottom right of your screen). Then, tap About Intuit Data Protect.
On your keyboard, press Ctrl+F2 to launch the Intuit Data Protect Diagnostics Tool.
Click Run Diagnostics. If the Diagnostics Tool detects an issue with a firewall or third-party security software, we'll need to reconfigure the software and/or hardware to allow access to Intuit Data Protect files. For information about configuring your security software and/or hardware, check your manufacturer’s website, then add the following files for exceptions:

C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

Once done, add Windows Firewall ports. Let me guide you on how:

Go to the Start menu, then type Control Panel in the search field.
Go to System and Security. Choose Windows Firewall, then select Advanced Settings.
On the left side of the Advanced Settings window, click Inbound Rules. Choose New Rule from the right side of the same window.
Enter the ports, then select Next.

Incoming Port: 80
Outgoing Ports: 443, 16841

Intuit Data Protect connects to the Internet through HTTP ports 80 and 443. If you can browse the internet and log in to secure websites, Intuit Data Protect should work.
Follow the prompts. Then, follow steps 1-4 for Outbound Rules.

Then, download the latest update for Intuit Data Protect again. Here's how:

From the Help menu, select Update QuickBooks.
Tap the Update Now tab.
Make sure you select Data Protect from the list, then click Get Updates.

Update Data Protect in QuickBooks Desktop

Once done, install the update again:

Click the up arrow ^ on your desktop toolbar. It’s usually in the lower-right corner near the clock.
Right-click the Intuit Data Protect icon and select About Intuit Data Protect. The icon looks like a green padlock.
Hit Update.
When it’s finished, press OK.

Update Intuit Data Protect

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Get answers to frequently asked questions about Intuit Data Protect.

I'll be right here if you need anything else. I want to make sure this Intuit Data Protect is taken care of. Take care always.

I have same problem

This isn't the experience we want you to have, @Ramer.

I'll share some workarounds to update the Intuit Data Protect (IDP) in QuickBooks Desktop.

Before anything else, have you tried performing the workaround given by my colleague, JaeAnnC, above? The steps provided are to update the IDP via the OCD folder. Just ensure your QBDT is in the latest release.

If the issue still persists after trying out the process, I recommend contacting our Customer Care Team Support so they can look into this issue further and find a possible fix. Here's how:

From the Help menu, select QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Give a brief description of your issue, then select Continue.
From there, choose a way to connect.

For more instructions on installing updates for IDP, this reference can guide you further: Update Intuit Data Protect.

Once settled, you can learn more about setting up the IDP to back up your files by checking out this article: Set up Intuit Data Protect to back up files.

Feel free to reply again if you have more queries about updating your system and managing your backups. We're determined to help you succeed. Keep safe always.

R

Ramer

Thanks for response, I have not tried work around yet, what i have done is restart the QBIDP Service and restart computer, this changes the IBuEngHost.exe to a system user, That gets Data Protect working like it should for a while, then it reverts back to IBuEngHost.exe running in administrator and the service quits running. Lately the IBuEngHost.exe actually disappears from the taskmaster window. However if I repeat the steps above it comes back as it is supposed to.

So I can get Data protect to work with some aggravation on my part.

I still do have the error stating that i'm not running the latest version of data protect, and i have not been able to update.

If there is a fix coming for that i may just wait and continue doing what i'm doing.

J

JamesBond007

Has this been fixed yet? Is this a bug?

lease Help!!!! Intuit Data Protect Not Working. Broken, Will Not Backup.

QuickBooks 2024 Desktop. All updates have been completed.

I am having an issue with Intuit Data Protect. It continues fail and prompts me tha that my session has expired and I need to sign back in. When I sign out and sign back in I am able to succesfully. When I sign back in it relaunches the configuration wizard to reconfigure my online backup. It continues to prompt that Inuit Online Backup and Protect needs to be updated. When I click on update, it closes, attempts to do something and then relaunches the wizard. Once this is all done, I click on backup now and then it returns right to message screen that I need to sign back in and session has expired. I have worked with support and still have no resolution. Essentially I am paying for a product that is not working.

Troubleshooting steps taken:

1. Uninstalled QB, rebooted, reinstalled QB rebooted, ran full QB update. I did this after our call with QB support last week.
2. Device keeps prompting to sign in due to stale sessions. After logging out and logging in it still fails.
3. With QB support we updated Windows Firewall rules to allow processes through the Firewall. This did not fix the problem.
4. I completely disabled the Windows Firewall. I did this after our call with QB support and after I performed the uninstall and reinstall of QB.
5. QB backup keeps prompting that it needs an update. Every time you click on it, it does not update.
6. I made sure that Windows Updates are 100%
7. Steps outlined by QB support were performed. They emailed these to you and we followed them. They did not fix the issue.
8. Ran QB file doctor and tools available for any type of repair. This did not work.

J

JuliaMikkaelaQ

Facing hurdles while performing tasks can be challenging, especially if it blocks you from achieving things, @JamesBond007. I want to assure you that we're committed to resolving this matter.

Since the Community is a public forum, I recommend contacting our Customer Support again. They're fully equipped with tools to launch an investigation and determine its cause.

Go to Help, then select QuickBooks Desktop Help/Contact Us.
Hit Contact Us.
Provide a brief description of your issue, then click Continue.
Sign in to your Intuit account, choose Continue, and then Continue with my account.
Enter the single-use code we'll send to your email, then Continue.
Press Chat with us or Have us call you.

Intuit also offers a Diagnostic Tool that you can use to fix common issues with Data Protect.

Additionally, I've added this reference to help you update your back settings and view records: Change Intuit Data Protect Backup Settings or view Status and History.

Please also know that we've removed your screenshot due to Personal Identifiable Information (PII).

In the meantime, if any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to ensure you'll receive the help needed and be your ally throughout this process.

Q

quiltmaker

i am having the same problem. IDP says i must update, but when i click OK Update, nothing happens.