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ButchieOil
May 14, 2025
Question

Intuit Data Protect

  • May 14, 2025
  • 1 reply
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I have been using QB Desktop Pro since 2016 and have had a few issues here and there but nothing major until August 11,2024. I did a local backup along with Intuit Data Protect backup, it stated "SUCCESSFUL" with a green check mark. It is not showing in my backups and have contacted QB numerous times for them to tell me my last backup was in 2023.  My computer completely crashed and I have no information what so ever.  I was able to log in to my one drive, in which it is time and date stamped that I did a backup "COPY FILE" to intuit.  Needless to say this is a complete mess and I just don't know what else to do.  I need this back up to move forward and customer service is not helpful.  The want a Glance session in which I do and its always the same thing I need to speak to a different level of support but NOBODY ever gets back to me.  Paying for a service that has not been working apparently is not what I had in mind and NEVER thought I would be in this situation considering I thought I did all I could to ensure I would NEVER loose my data.

 

PLEASE HELP! Thank you!

1 reply

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IrishA
May 15, 2025

I completely understand your urgency in needing to access your backup file to move forward with your business operations, ButchieOil. I'll provide more details below to help you promptly resolve this situation and access your data.

 

Once the data backup process is successful, it'll reflect in the backup history of the program, along with other relevant information. Please be aware that it's necessary to stay logged into your IDP account to view and use those files.
 

If you’re still unable to locate your backup file, I recommend reaching out to our Live Support Team again. I know that you've already contacted them, but it's best thing we can do right now given that they can conduct further investigations to identify the root cause of the issue and assist you in gaining access to those files.

Moreover, you can explore this article to learn more about the IDP: Common questions about Intuit Data Protect.
 

If you encounter any issues during this process or need further assistance, please don't hesitate to reach out. Your data security is extremely important, and we want to ensure you have the support you need.

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ButchieOilAuthor
May 19, 2025

Sure I will contact them yet again for over a 1000 times with still no resolution OR CALL BACK!

 

Let me waste another day getting frustrated because I have to repeat myself over and over as I am not understood and then do screen share etc etc etc

 

Thank you for your response

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