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holdon
February 23, 2023
Question

Intuit Data Protect Will Not Backup

  • February 23, 2023
  • 1 reply
  • 0 views

Hello, I have Quickbooks Desktop Pro Plus 2023 with Assisted Payroll.  I have a new "Windows 11 Pro" computer and after downloading QBooks and doing payroll, I'm finding that Intuit Data Protect isn't backing up.  I spent over 3 hours with a very knowledgeable agent trying to help, changing internet options, security settings, clearing cache, updating, re-booting, etc. Intuit Data Protect is still unable to backup.  After running the IDP diagnostics tool, everything works except for the "Backup" portion of the test.  If this is merely a Windows 11 incompatibility issue, when will this be resolved?  i'm very uncomfortable with the fact that I cannot do online backups after completing extensive accounting work and completing payroll.  I'm afraid to revert back to my older Windows 10 Business computer since I've input a lot of new data into the company file with the Windows 11 computer.  I'm surprised that QB Pro desktop 2023 is having compatibility issues (assuming this is the case).  Can someone help?  

 

1 reply

D
DebSheenD
February 27, 2023

I know this hasn't been an easy process for you, @holdon.

I appreciate all the efforts you've performed to resolve the Intuit Data Protect issue. I'm here to help you sort this out.

When upgrading your QuickBooks and installing the latest software, we'll need to know what your computer needs for the best experience and the recent changes to the End User License Agreement (EULA) for QuickBooks Desktop 2023 subscription products. You can check out these articles for your reference:

 

 

Also, Intuit Data Protect backs up your company file automatically once a day. It is possible that a component from your system is blocking the automatic backup or it is already damaged. 

 

Intuit Data Protect needs access to your firewall. That said, I suggest checking your firewall to guarantee that important files are allowed. 

 

  1. Press the Windows key on your keyboard, and type Firewall in the search field.
  2. Select Allow an app through Windows Firewall, then Allow another app.
  3. Click Browse and go to Program Files(x86) \Common Files\Intuit\Data Protect.
  4. Choose QBIDPservice.exe, then Open.
  5. Select Network types and select the Private checkbox. Select Add.
  6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

 

Then, let's make sure Intuit websites are trusted sites with Internet access and Google chrome. Please follow the steps below.

 

  1. Click the Windows key on your keyboard. Then, type Internet options in the search field.
  2. Tap Security and Trusted sites.
  3. Choose Sites and add the following websites. You can copy and paste or type them manually.
  4. Tick Add for each site.

 

To see additional information and various solution to resolve the issue, you can click this article: Can't back up with Intuit Data Protect?

 

You may also want to be more familiar with Intuit Data Protect by checking out this article: Intuit Data Protect: Frequently Asked Questions. 

 

I'm always around to help if you have additional questions about managing your IDP in QuickBooks. Have a good one.

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