Question

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

Forum|Forum|4 years ago
April 6, 2022
18 replies
0 views

In the past 7 days, I have 145 emails from various vendors who are being flagged due to the sending IP address being found in Spamcop's blocking list. And 153 in the past 30 days. The IP's in question have varied, however the two that seem to be reoccurring are:

167.89.82.160
167.89.58.229 (this seems to possibly have been removed from the block list)

An additional one comes up as failing to retry when the email is deferred via greylisting:
167.89.58.138

None of these IP's are listed in Intuit's list of servers found here: https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-customers/3-solutions-customers-receiving-emails/L9ypZGV4I_US_en_US?uid=l1o750yj

And this seems to have started on March 30th 2022 based on my email logs.

Since I'm not a customer, I don't have a direct line to support.

QuickBooks Online

Show previous replies

J

jesse41

2 months since this problem was reported. Where are we with a solution? Is it time to research another way to get paid?

Fiat Lux - ASIA

@jesse41 wrote:
Is it time to research another way to get paid?

Maybe. Purchase a 3rd party conversion service if required.

Ami_D

Hello again everyone. I wanted to touch base with you this week and let you know how things are going on our end. To provide some clarity, there were a couple of formal investigations opened related to this issue. The first one was related to invoice delivery status showing incorrectly, the other was about email delivery rate.

As mentioned by @T3chNoid and @JD93, QBO is now correctly showing the status of invoices sent to customers so you know when an email did or did not get delivered. On the latter, our team has deployed some changes which have improved the delivery of emails and continue to work on further improving it.

I'll be back here to provide more updates as they are available.

R

RyanBe

Intuit still has blocked IPs in rotation as of right now...

Query bl.spamcop.net - 167.89.82.160

(Help) (Trace IP) (TalosIntelligence Lookup)

167.89.82.160 listed in bl.spamcop.net (127.0.0.2)

If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 2 hours.

Causes of listing

System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop)
SpamCop users have reported system as a source of spam about 10 times in the past week

Express-delisting is not available

Listing History

In the past 85.9 days, it has been listed 30 times for a total of 50.2 days

Other hosts in this "neighborhood" with spam reports

167.89.82.54 167.89.82.127 167.89.82.161 167.89.82.202 167.89.83.116 167.89.83.158 167.89.83.159

Dispute Listing

If you are the administrator of this system and you are sure this listing is erroneous, you may request that we review the listing. Because everyone wants to dispute their listing, regardless of merit, we reserve the right to ignore meritless disputes.
Dispute listing of 167.89.82.160

Ami_D

Hello all, and thank you, @julezmbi, for the tag and reminder for an update. I'm in regular communication with the team working on this, and they are still doing all they can to improve email deliverability from QuickBooks and monitor this thread for new and updated information.

Although I can not share specific details on the process, it will continue to be an active and ongoing priority to make sure invoices, and other emails from QuickBooks are delivered reliably.

J

JD93

Great, for a few days now I get following emails and have to approve that I accept emails from QB sent as a copy to my inbox....: Suspicious email: [email address removed]

This message is being sent to you because you are a moderator of the group orders.

The following suspicious messages were sent to your group, but are being held in your moderation queue because they are classified as likely spam messages.

If you take no action, all the messages below will be discarded automatically as spam.

However, if you see any messages that are not spam below, you may approve them individually by going to:

LINK

B

bjones306

@DivinaMercy_N @Ami_D

Are you kidding me right now???? Three of the five IP's listed above (167.89.58.138, 167.89.58.229, 167.89.82.160) ARE ON THE SPAMCOP LIST RIGHT NOW!!!! It takes all of 5 seconds to look this up. This problem IS NOT resolved at all. Now I realize that maybe this issue is above your pay grade or beyond the scope of issues you normally address, but you clearly have a quicker line to your IT department than we do, and going through your online support is pointless regarding this issue as multiple people have tried it to no avail.

Please have your IT department answer these questions for us. Why can't we get an IT person from Intuit to directly address this issue with us here in the forum??? Why is Intuit using a 3rd party mail provider or co-lo center that's sending spam off of the above IP's (which are assigned to the above Intuit sub-domains??? Why is this taking forever to address as it's a very simple fix??? Thank you.

B

bjones306

Going on two weeks now since I first reported our issue, and months now for some with no substantive response or action taken on your part. Not even an update. Just had to retrieve yet another email that was blocked by our email system (due to the IP being on the Spamcop blacklist) for our accountant just this morning. What in the world is going on over there?

B

BrittaV

Same here tried so many times and got nowhere with telling QBO about blacklisted mail servers.

How about QBO allows us to use our own mail server to relay e-mails?

This is starting to damage our business.

You can not tell if an invoice or statement has been delivered.

T

TC CKD

This is just crazy and seems it would be easy to solve. I bet if customers started canceling their subscriptions and moving elsewhere this would be fixed immediately. Most of the time I regret moving to QBO from my older desktop version. I keep thinking it will get better.

Fiat Lux - ASIA

@TC CKD wrote:
Most of the time I regret moving to QBO from my older desktop version.

You can switch back to QB Desktop.

T

tir3doftiutni

Found this post after spending hours of my time over the span of months trying to get some idiot on the phone to understand and help me and the problem STILL PERSISTS! At least I got some satisfaction laughing at some of the great posts in here (thank you guys)! I was even escalated to a manager who finally emailed me days after escalation and told me… and I quote… “have your customers get in touch with their email providers and whitelist QB”. Sure thing, I mean, after all, that’s our job todo your job, right!? Could you please supply me with the Google 800 number to give to them for the Gmail accounts!? Never did get a response!!!! WTF! Would anyone care to drop a few competitor names comparable to QB that actually give a crap about their customers? This is not getting fixed!

T

TastevinFC

I am using this workaround - I only have 70 clients. Have the primary email for every client set to an email domain/server that is not using spamcop (try your own personal email, a company email account, etc.) . If you find a domain which you control and which gets the intuit emails, using Outlook you can forward email from "client 1" to the correct email address for "client 1" using the "rules" feature of Outlook.. The rule says "forward all email containing the string "client 1" to the email address for "client 1", all email containing the string "client 2" to "client 2", etc.. So your personal or corporate email domain/server becomes an intermediate server. The original IP address for intuit does not appear as the "received from" address in the forwarded email so spam blockers will only prevent the email if your own IP address is on the list of blocked IP addresses which it probably isn't.

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