Question

Intuit Pymt Soln Acct Fee

Forum|Forum|7 years ago
February 22, 2019
4 replies
0 views

I have called Merchant services and QB for months on why I am getting 3 monthly charges on my account and no one can tell me what the charges are for. They say they will look into it and then never call me back. This is getting very frustrating . I may have to go to my bank and start disputing charges unless some one can tell me why this is happening.

At the beginning of every month I am getting (3) fees on my bank statement

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxx $20

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxxx $19.95

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxxx $9.95

What are these charges for ?

QuickBooks Payments (Merchant Services)

BettyJaneB

Hi there, @Taylormade.

Thanks for reaching out here in the Community. I'm here to get you pointed in the right direction to get assistance with the charges that you received.

To get detailed information about the charges that you received, I recommend contacting the Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the charge on your account.

Feel free to reach back out to me if there's anything else that I can do help. Have a good one!

T

TaylormadeAuthor

Thanks for the info, however I have tried this and they said they had to research and never got back to me twice.

AlcaeusF

Thanks for getting back to us in the Community, @Taylormade.

Allow me to chime in for a moment and help make sure your concern is taken care of.

First of all, I appreciate you reaching out to our Merchant Services team to verify what these charges are for. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

That said, I highly recommend contacting our Merchant Services team again. I know you already called but since this is a public forum, they can pull up and check your account in a secure environment.

That should point you in the right direction. Please let me know how it goes after contacting them. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!

L

learnplanlive

Hello All,

I used to work at Intuit and I researched this issue in detail. You've probably fallen into a trap where you have multiple accounts set up with different subscriptions... to different merchant services products and you don't even know it. It's pretty easy to fall into a loop where you could potentially sign up for multiple accounts. QuickBooks Payments is one product and there is also QuickBooks Merchant Services. I believe they use the same codes so you can't tell the difference when they show up on your CC statements.

I think the $20 is for QuickBooks Payments App and those that see multiple charges a month have multiple accounts set up. This is what I can tell from what I've read.

I would call support and have them look you up through any email you've used, address and or business name on file. I once saw the business name spelled wrong using the same email and the agent couldn't find it.

Be patient and diligent. Ask for higher level support if the first agent can't help. $20 a pop times 12 months a year adds up. Good luck all.

P

paulcaa

They have been charging my account these fees for years. From my understanding this is a fee for merchant services to which we canceled years many years ago. We've been told this is a charge from a former service provider for QB merchant services and they don't even service QB anymore. There probably needs to be an investigation into this company. They don't send us a statement. There's no phone number in regards to this mysterious charge that shows us on a regular basis. Simply put, they are taking money from people thinking this is a QB service fee.

A

Anonymous

email [email address removed] and i will forward you the email of a quickbooks employee who can actually answer your questions about fees!

E

elysianyc

Did anyone ever get this sorted out? I just saw a charge on mine and I *think* its the first time. I do not have nor have I ever had a Merchant Service so I have no idea why I'm being charged. Wondering when we'll get the news about a class action lawsuit for bogus fees. That would make my freaking day!

But, back to the original question: did anyone figure it out?!?!?!

A

AbegailS_

I understand how concerning this can be, especially when it comes to hard earned money. I'm here to route you to the right support that can check the charges, @elysianyc.

As this is an open forum and for security purposes, I recommend you to contact our support team directly to verify the charges and address this issue promptly. Every penny counts, and we want to ensure that you have clarity on any fees to your account.

Here's how you can reach them:

Go to the (?) Help menu.
Click on Contact Us.
Type the keyword of your concern in the What can we help you with? box.
Select Let's talk.
On the next screen, scroll down to the Choose a way to connect with us section.
Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

To see the most updated support schedule, you can check this link: Support hours.

I've added these handy related articles for additional resources:

Hit me up if you have follow-up questions about payment disputes in Desktop. I'm available anytime in this public forum. Take care.

B

brookesalem

Hi, I found your thread because we are having this issue.

I recently started paying our company's bills and wasn't sure what this $19.95 account fee is for.

I have talked to 2 customer services reps and they don't know either!

Any suggestions? I am supposedly having a manager call me back, but that was 3 hours ago...

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