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NeilPet
September 18, 2023
Question

Inventory items not appearing on Product/Service list

  • September 18, 2023
  • 1 reply
  • 0 views

I have created inventory items, with an initial quantity of zero, start date of July 1, 2023. These items appear on my Products and Services list. But when I try to enter either a PO or customer invoice and select these products, they do not appear, and QB online opens the add inventory sidebar. 

 

I have tried logging in to QB Online in an incognito window, but the problem persists. 

 

I'm not a new user to QB, and have added inventory items many times in the past. This is a new problem.

1 reply

A
ArielI
September 18, 2023

Hello there, @NeilPet.

Thank you for bringing this to the Community space. I know how important it is to record your invoices. We currently have an ongoing issue about this. We recommend you to contact our customer support.

Here's how:

1. Click on Help.
2. In the pop-up window, go to the Search tab, then click Contact Us.
3. In the box, enter "missing products and services when adding them to invoices."
4. Click Continue, then choose how you want to reach us:

  • Start a chat with a support expert.
  • Get a call back from the next available expert.
     

For more information about setting up your QBO inventory, visit this article: Set up and track your inventory in QuickBooks Online.

When the issue is fixed, do you also need help customizing your invoices and other sales forms? I'll add this article as a guide in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Feel free to post your questions in the comment section. We are always here to help!

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