Skip to main content
B
Benjamin Spiller
October 5, 2023
Solved

Invitation email leads to message wrong link

  • October 5, 2023
  • 1 reply
  • 0 views

Hello,

 

I added a new user to our QBO. My colleague got the invitation mail and clicked on Let's go. The browser opens but it shows the message:

 

Wrong Link

You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link.

 

I resent the invite, deleted the user and added it again also tried to use another browser. But nothing worked.

 

What can we do?

 

Thanks 

 

Benjamin

Best answer by KayePe

Thank you for sharing some information regarding your concern today, Benjamin. 

 

I'll share a reason and give you a workaround for the error you've received. A possible reason why this occurs on your end is due to having an old version of Microsoft Outlook. Our engineers have determined the root of the cause of this issue and already working on a fix. In the meantime, please let your colleague log into Microsoft Outlook Web on a browser and have them accept the invite there. 

 

As a workaround, you can:

 

  1. Instead of using a desktop, let them accept the invite using Outlook online or any webmail client.
  2. Let them accept the invite from a mobile device.
  3. Tell your colleague to update the Outlook desktop to the newest version. 

 

Also, I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select the Search tab to get started:
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In addition, you can refer to this article if you need help in adding and managing users in QuickBooks Online: Add and manage users in QuickBooks Online.

 

If you want to know what to do if the invited users didn't receive your email invitation, you can visit this article for further guidance: What to do if invited users did not receive your email invitation in QuickBooks Online. 

 

For any concerns and questions regarding QuickBooks, feel free to leave a comment. We're just one click away. Keep safe. 

1 reply

K
KayePeAnswer
October 5, 2023

Thank you for sharing some information regarding your concern today, Benjamin. 

 

I'll share a reason and give you a workaround for the error you've received. A possible reason why this occurs on your end is due to having an old version of Microsoft Outlook. Our engineers have determined the root of the cause of this issue and already working on a fix. In the meantime, please let your colleague log into Microsoft Outlook Web on a browser and have them accept the invite there. 

 

As a workaround, you can:

 

  1. Instead of using a desktop, let them accept the invite using Outlook online or any webmail client.
  2. Let them accept the invite from a mobile device.
  3. Tell your colleague to update the Outlook desktop to the newest version. 

 

Also, I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select the Search tab to get started:
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In addition, you can refer to this article if you need help in adding and managing users in QuickBooks Online: Add and manage users in QuickBooks Online.

 

If you want to know what to do if the invited users didn't receive your email invitation, you can visit this article for further guidance: What to do if invited users did not receive your email invitation in QuickBooks Online. 

 

For any concerns and questions regarding QuickBooks, feel free to leave a comment. We're just one click away. Keep safe. 

    K
    kpike
    December 19, 2023

    I am having the same issue.  A client has sent me an invite & I get that error message when I click the link.  

     

    I followed the above advice and I am still getting the same error message.  Another other suggestions?  Is there a way for me to log into my Accountant account & find or see the invite from there?

      S
      ShyMae
      December 19, 2023

      I recognize the effort you've put into resolving the issue with accessing the invitation link, @kpike. 

       

      Since you've already tried the workaround provided by my colleague, I recommend reaching out to our reliable support team. This will ensure that you're added to the list of affected users and get updates on the investigation's progress.

       

      To contact support: 

       

      1. Go to the Help menu.
      2. Hover to the Search tab, then click Contact Us.
      3. Type in a short description of your issue and concern in the box provided.
      4. Click Continue.
      5. Select the Chat or Callback option.

       

      You can reach us from Mondays to Fridays, 6 AM to 6 PM PT.

       

      Meanwhile, if invited users didn't get, or can't find, the email invitation to use QuickBooks, you can refer to this article: Did not receive email invitation.

       

      Your patience and understanding is greatly appreciated. You can still connect with me by tapping the reply button. If you need help with any QuickBooks related concern, I'd be here to assist you. 

      Terms & ConditionsAccessibility statement