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L
lfpopper
May 4, 2024
Question

Invoice

  • May 4, 2024
  • 1 reply
  • 0 views

After the May 1 update, I cannot invoice customers. It says the invoice number is already used. We can't change it to anything else, it has the same error. I have not been able to bill any customers for an entire week, ruining my cashflow for being a seasonal business. HAs anyone else had this issue? Also they changed the pay bill that you cannot pay from there - QuickBooks is making it look like you HAVE TO pay for this online payment but you don't.

1 reply

M
MelroseV
May 4, 2024

I understand the challenges of creating an invoice in QuickBooks Online, lfpopper. Let me point you to the right support team for assistance.

 

We've received reports from other users who have experienced the same issue (INV-101044) about being unable to create an invoice. I recommend that you contact our support team so that they can add you to the list of affected users. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click on the Help (?) button.
  3. In QB Assistant, type in the topic or questions you need help with.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us.

 

Additionally, I'll include these links for more information on how to personalize invoices and other sales forms and handle payments in QBO.

 

 

If you have any other concerns besides invoices, please don't hesitate to respond to this thread. Our team is always ready to assist you in any way we can.

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