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hayleyshadowandfern
January 19, 2025
Question

Invoice incorrectly marked as "Deposited", "Mark As Unpaid" does not work, and the payment doesn't exist

  • January 19, 2025
  • 1 reply
  • 0 views

I'm having an absolutely maddening issue with QB Self-Employed. I have created an invoice in a third-party business management software I use that integrates with Quickbooks and sent it to QB Online. The invoice shows up in QB as "Deposited" even though it has not been paid. When I try to select "Mark As Unpaid" either nothing happens, or it says there's an error. When I go to the Activity and click on the link that is supposed to go to the payment, it says, "We didn't find anything!" So I deleted the invoice in both QB and the third party software. I created the invoice in the third party software again, sent it to QB again and the exact same thing is happening. I tried duplicating the invoice only in QB, and it applies an arbitrary payment that has the same payment number as the other false payment and still does not exist. The only thing that worked is creating the invoice from scratch on QB, but now it is not linked to my management software. This hasn't happened before with any other invoice sent from the third-party software so I need to know why this is happening for this one and how to avoid it in the future. 

1 reply

E
EvethC
January 19, 2025

I recognize the challenges you've faced with invoice-related errors in QuickBooks, Hayley, particularly when they affect the integration of your third-party business management software. Our team is dedicated to providing excellent service. Let's discuss how we can resolve this issue and meet your needs.

 

Software updates or changes in API integrations can cause temporary disruptions between platforms. To ensure smooth operation, please keep your QuickBooks and any third-party software updated to the latest versions to minimize issues and maintain seamless workflow.

 

Upon reviewing the screenshots that you provided, it is clear that you are using QuickBooks Online rather than QuickBooks Self-Employed. Everything appears to be functioning properly on our side. For the specific challenges you are facing, it is recommended that you reach out to the support team of the third-party app to investigate if there are any current issues with their software. They can provide comprehensive insights and help in resolving the problems you are encountering.

 

After addressing these issues, please attempt to reconnect your third-party business management software to see if the integration is successful this time.

 

If the problem persists, I recommend reaching out to our Customer Support team. They have more insights and would be able to reset some backend settings, ensuring seamless operation moving forward. 

 

For further assistance, you can refer to this article on how to set up QuickBooks Online to handle and process payments online, in-person, or over the phone using QuickBooks Payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.

 

Additionally, you may find this article helpful for you to run reports which can help you track your business performance and make decisions for it: Run a report in QuickBooks Online.

 

It might also be beneficial to consult with a qualified accounting professional or reach out to our QuickBooks Live Expert Assisted service. They can review your entries and ensure the accuracy of your financial records.

 

Please feel free to reach out again if you have more questions or need further assistance with your invoices. We're here to support you. Best of luck and take care!

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