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C
championacres
March 18, 2025
Question

Invoice not showing all the active template fields

  • March 18, 2025
  • 2 replies
  • 0 views

It was working fine earlier today?  Now fields on the invoices are not visible in customer view or print view?  All I see is our price each line?  All other fields in the sales information area are blank...  I tried in two different browsers.

2 replies

C
CharmieH
March 18, 2025

It can be a bit inconvenient when invoice fields that were previously visible suddenly aren't displayed, Champion. However, we have several troubleshooting steps available that can help restore the original display of your invoices.

 

You can sign in to your QBO account in an incognito or private browser to see if the fields on the invoice are still not visible. You can use these shortcut keys to access a private window:

 

  • Safari 11 or newer: ⌘+Shift+N
  • Chrome: Ctrl+Shift+N
  • Safari: Command+Shift+N

 

If those fields appear in a private window, clearing your browser's cache might fix the issue, as it resets the program to its original settings. Browsers store cache to load pages faster, but over time, this can get outdated and lead to problems. For step-by-step instructions on how to clear the cache, please check out this article: Clear cache.

 

On the other hand, you can check and use other supported web browsers to access QBO. Please refer to this article for more information: QuickBooks Online supported browsers.

 

If the issue persists, I recommend contacting our Live Support team for further investigation and guidance on the next steps.

 

Additionally, QuickBooks offers a progress invoicing feature that allows you to bill your customers for partial payments and split estimates into multiple invoices as needed.

 

If you have any follow-up questions or need more guidance with QuickBooks Online, please don't hesitate to reach out. The Community team and I are always ready to assist you personally.

I
imjmieslv72
March 18, 2025

I've tried clearing the cache, incognito, different browsers, deleting templates & creating new templates & still having issues with missing info on the invoice, I'm missing description & amount

J
Jayson_E
March 18, 2025

Thank you for your efforts in troubleshooting the missing description and amount fields for your invoice transaction, imjmieslv72. I'll help point you in the right direction to resolve this.

 

Since the issue persists after performing the suggested troubleshooting, I recommend contacting our customer support team. They can look into this further and walk you through the resolution.

 

Here's how you can contact them:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

You can also refer to this article for more details: Get help with QuickBooks products and services.

 

Additionally, you can check out this article to learn how to customize your sales forms before sending them to your recipients: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Let us know in the comments below whenever you need additional managing your invoices in QBO. We're always available to help. Stay safe.

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