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M
manju2000
May 18, 2024
Question

Invoice Not Syncing with error "ERROR CODE:10000, ERROR MESSAGE:An application error has occurred while processing your request, ERROR DETAIL:System Failure Error: Unexpected Internal Error. (-37140), MORE ERROR DETAIL:SystemFailureError"

  • May 18, 2024
  • 1 reply
  • 0 views

Hi Team,
We have been receiving an error message for an invoice sync for the past three months.
Adding the error message that we received for the February invoice:
"Invoice,IN150301,Invoice Failed to Sync. Invoice Number - 'IN150301',Invoice Failed to Sync. Invoice Number - 'IN150301'.ERROR CODE:10000, ERROR MESSAGE:An application error has occurred while processing your request, ERROR DETAIL:System Failure Error: Unexpected Internal Error. (-37140), MORE ERROR DETAIL:SystemFailureError

 

ERROR CODE:10000, ERROR MESSAGE:An application error has occurred while processing your request, ERROR DETAIL:System Failure Error: Unexpected Internal Error. (-37140), MORE ERROR DETAIL:SystemFailureError"

 

On the 10th of every month, the invoice generates for that account, and our system attempts to sync the invoice every day until the success response. The mentioned invoice was generated on 10th Feb and attempted to sync with QuickBooks until Feb 23, encountering the same error. However, the same invoice successfully synced on Feb 24. We were unsure about the reason for the error and wanted to avoid facing the same issue in the following months.

Now April and May invoices for the same account are not yet synced ,encountering the same error.


Company ID: [removed]
App ID: level


The total number of <LineNum>, we obtained for the invoice using the Get Invoice API from QuickBooks for the invoice IN150301 is <LineNum>3491</LineNum>.
Is there any maximum limit for the number of LineNum to be sent to QuickBooks?If yes,please let us know the limit.
Please investigate and let us know the reason ASAP.

1 reply

M
Maybelle_S
May 18, 2024

I can help sync with your invoices, manju2000.

 

I want to make sure that this matter is addressed promptly. To begin, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once done, connect your bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

If the issue persists, let me route you to the best support to assist you with this QuickBooks Online API concern since you've mentioned that you use a third party to sync the transactions.

 

While the QuickBooks Community can provide answers and troubleshooting solutions to specific questions, there are some things about which only our Intuit Developers can give information about your concern.

 

We have a separate forum where you can interact with fellow developers, product experts, and engineers about software, QuickBooks API concerns, or developer license-related questions. That said, I encourage posting this question to our Intuit Developer Community. They have the tools and resources available to assist you with your concerns.

 

  1. In your browser, enter this link: https://help.developer.intuit.com/s/
  2. Choose your QuickBooks product.
  3. Select the Ask a Question option.
  4. Press Sign In.
  5. Use your Intuit login credentials.

 

Additionally, I’m adding this resource where you can access our self-help articles: QuickBooks Online guide. These resources contain topics that will guide you in efficiently handling your taxes, payroll, account information, banking tasks, sales, or expenses-related activities.

 

Keep me posted if you need a hand with other QuickBooks-related concerns or your invoices. I'll be around to provide further assistance.

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