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Black River Dave
October 15, 2023
Question

Invoice Preparation

  • October 15, 2023
  • 1 reply
  • 0 views

I need to reference a project or PO number with out the total showing up with $0.00. Very frustrating to say the least. I can print to pdf and redact the "0.00" out but I shouldn't have to do that.

 

I've left feedback a number of times with no response so please don't recommend that.

    1 reply

    AldritchM
    AldritchM
    October 15, 2023

    We would like to thank you for coming to our Community space, @BLACK. 

     

    I understand the challenge you're facing. Currently, it seems that you can associate a purchase order (PO) to a bill, but not to an invoice. As a workaround, you can manually enter the PO numbers or project information into any available fields in the invoice. However, it would be really helpful if you could provide more details about your specific process and perhaps share some screenshots. This will allow me to gain a better understanding of your workflow and provide more targeted solutions. Thank you in advance for your cooperation, and I'll do my best to assist you further.

     

    Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!

    B
    Black River Dave Author
    October 15, 2023

    Thanks for the reply.

     

    Screenshot provided. I'm only trying to insert text into the first line, be it PO number, Job Location, etc without "0.00" showing in the amount for that line. Now it seems the "0.00" shows up when add a blank to separate entries.

      A
      AnneMariee
      October 15, 2023

      Hello there, @BLACK River Dave.

       

      I appreciate you providing more details and a screenshot concerning your referenced projects totaling $0.00 on your invoice. Allow me to share some insights on the matter.

       

      When you only enter a description for your item, the amount will automatically show $0.00. However, if you leave the Quantity and Rate columns blank, the Amount column will appear empty when you print or preview it. Just note that the quantity and rate columns will have zeroes under them when you do this. 

       

      Additionally, a $0.00 doesn't show up under the amount column when you skip a line to separate the first item from the next. One of the possible reasons for this issue could be a cache buildup. To resolve this, you can try some basic troubleshooting steps. Let me share those with you.

       

      1. Switch to a private or incognito browser.
      2. Restart your browser.
      3. Clear your browser's cache and cookies.
      4. Add Intuit as a trusted site.
      5. Use other supported browsers.

       

      I'm leaving this article with more information on creating invoices from project expenses: Invoice customers for project expenses in QuickBooks Online.

       

      You can also check this article out for when you need to send reminders to your customers: Send invoice reminders automatically or manually in QuickBooks Online.

       

      Keep us posted if you have more questions about managing your invoices. We're just one post away to help.

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