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PaulKnapp1981
May 6, 2025
Question

Invoice Products or Services (Description Box Viewing) Issue

  • May 6, 2025
  • 2 replies
  • 0 views

.  I have many Products or Service Templates set up with Full Descriptions in QuickBooks when I invoice clients.  Today, while filling in a new invoice I selected my standard Product/Service and noticed that the DESCRIPTION BOX is not only showing two lines at a time.  I can't even select all with my mouse to copy and paste the full description.  The only way I can edit or even read what is in the description is my using my arrow keys on my keyboard.  This is kind of a major issue for me for invoicing and constantly edit and revised these descriptions based on the project.  Does anyone know of a way to make this work properly?  I've already sent a Feedback Message to QuickBooks, and I spoke with a representative.  Her advice was to just write the description in a Word or Text file and then past it into the DESCRIPTION BOX.  As you can imagine, this is not ideal.  Attached is a photo.  

2 replies

J
jsgm114
May 6, 2025

I am having the same issue. Frustrating!

R
Rusimyhr
May 6, 2025

I appreciate your time in raising your concern about the Description field on the sales format you encountered, Paul and jsgm114. I would like to address this issue and provide you with some clarity.

 

Currently, there is an open investigation regarding the issue with the Description field on sales forms, which does not expand. Please know that our software engineers are aware of the problem and are actively working to resolve it as quickly as possible.

 

I recommend contacting our Customer Care team again so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

 

As a temporary workaround, I suggest creating a new custom form styles with a wider column for the description. 

 

Here’s how to do it:

 

  1. Go to the Gear icon.
  2. Choose Custom form styles.
  3. Open the appropriate template.
  4. Head to the Content tab, then click the Table section.
  5. Select Edit Labels and Widths, then adjust the size.
  6. Click Done to save the changes.
  7. Look for the template you created. Click the dropdown arrow and choose Make default.

 

 

Additionally, here are a few articles that you might find helpful for designing and customizing your transactions in QuickBooks Online:

 

 

As you work on adjusting the program's layout, please know that we're always here to help. If you have any other questions or need assistance, feel free to leave a comment below.

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