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Graybird_Bob
September 8, 2023
Question

Invoice Widget

  • September 8, 2023
  • 1 reply
  • 0 views

The Invoice Widget on the Business Overview tab on our computer is showing an overdue invoice.  We did have an invoice paid one day late, but the payment was correctly matched and recorded against the invoice earlier this week. It still shows as "overdue" in the widget, but when you click on the widget, there are no past due invoices. On our phone apps, both Android and Apple, the Invoice Widget displays correctly.

1 reply

JaeAnnC
JaeAnnC
September 8, 2023

It's a pleasure to have you in the QuickBooks Community, @Graybird_Bob. Let's collaborate to address your concern with the overdue invoice widget in QuickBooks Online (QBO).

 

In some cases, unexpected behaviors in the program are caused by the accumulated cache stored in the browser. Since the widget is displaying correctly on your mobile app, we can access your account in an incognito window to isolate the issue. This action will allow you to open QBO in a fresh slate. You may use the keyboard shortcuts provided below:

 

  • For Google Chrome: Press Ctrl + Shift + N.
  • For Mozilla Firefox: Press Ctrl + Shift + P.
  • For Safari: Press Command + Shift + N.

 

After doing so, please check the widget again. Once resolved, you can return to your original browser and clear its cache or switch to a different compatible one. It's possible that the problem is temporary and specific to your current QBO session or browser window.

 

Additionally, QBO offers a range of tools for creating professional-looking sales forms, including invoices. Doing so allows you to customize the layout and include specific details to meet your needs.

 

Remember that we're available 24/7 whenever you require further assistance with invoicing or other matters. Just leave a reply below and we'll be there to answer. Stay safe.

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