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amyfoley
June 2, 2025
Solved

Invoice won't stop sending

  • June 2, 2025
  • 1 reply
  • 0 views

I import invoices from Harvest and then email the invoices from QB once. Then I click Receive Payment and charge the credit card/debit card/ACH they have on file. I do this on the 1st of each month. 

 

When I ran it yesterday, at least 1 client has received his inovice via email 161 times and said it's not stopping. I ran through all of the troubleshooting steps QB help indicated and nothing has helped. At this point I don't know if it's just this 1 client or if more clients will notify me later.

 

How can I get QB to stop sending the invoice? 

Best answer by RoseJillB

Since you're experiencing the same behavior despite performing the suggested troubleshooting steps, I recommend reaching out to our live support team, Amy. They have specialized tools and resources to investigate why your invoices have been sent multiple times.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button.
  4. Type in your reasons for contacting us under What can we help you with? section and click Continue.
  5. From there, choose a way to connect: Chat with us or get a Callback.

 

Please note their support hours to ensure you can reach them at your convenience.

 

Send your customer a statement to gently remind them of their outstanding balances or upcoming overdue invoices.

 

The Community is always available whenever you need assistance with managing invoices.

1 reply

R
RoseJillBAnswer
June 2, 2025

Since you're experiencing the same behavior despite performing the suggested troubleshooting steps, I recommend reaching out to our live support team, Amy. They have specialized tools and resources to investigate why your invoices have been sent multiple times.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button.
  4. Type in your reasons for contacting us under What can we help you with? section and click Continue.
  5. From there, choose a way to connect: Chat with us or get a Callback.

 

Please note their support hours to ensure you can reach them at your convenience.

 

Send your customer a statement to gently remind them of their outstanding balances or upcoming overdue invoices.

 

The Community is always available whenever you need assistance with managing invoices.

A
amyfoleyAuthor
June 2, 2025

Thank you!

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