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February 15, 2024
Question

Invoices

  • February 15, 2024
  • 1 reply
  • 0 views

Beginning this morning every time I try to send an existing invoice the preview and my pre-formatted email message won't load. Anyone else experiencing this or know how to fix it?

1 reply

February 15, 2024

Hello there, william.

 

I understand that previewing invoices to your customers is essential to your business. Let me share some information about your concern.

 

I have checked and found that there is an ongoing investigation (INV-99715) regarding the issue of being unable to proceed from the preview screen when attempting to send an invoice in QuickBooks Self-Employed (QBSE). Rest assured that our engineers are aware of this problem and are actively working on a solution as soon as possible.

 

I suggest reaching out to our Customer Support Team to add your name to the list of affected users. This will ensure that you receive email updates about the progress of the investigation and are notified as soon as the issue is resolved. 

 

Just in case you want to run reports and download your transactions, you can check out this article for guidance: Export transactions and get reports in QuickBooks Self-Employed.

 

Come back to this post if you have other concerns or follow-up questions about managing your invoices in QuickBooks. I'll be around to provide further assistance.