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N
NB90
December 31, 2020
Question

Invoices Adding Names to Billing/Shipping Addresses

  • December 31, 2020
  • 2 replies
  • 0 views

Hello! 

 

When creating an invoice, QBO automatically adds the customer/business name to the top of the Billing and Shipping addresses.  I have multiple problems here;

 

1. My billing address is always different than my shipping address and go to two separate entities.

2. When I delete them manually and hit save, they automatically come back.

 

Why is QBO doing this and is there a way I can fix this? 

 

Thanks! 

    2 replies

    Rubielyn_J
    Rubielyn_J
    December 31, 2020

    Good day, @NB90. Let me provide some information about the Billing/Shipping addresses in QuickBooks Online.

     

    When you create an invoice, the business and customer name will always show at the top of the billing address. 

     

    Additionally, for the billing address not to comes back automatically, make sure to uncheck the box next to Same as billing address. Let me show you how: 

    1. Log in to your QuickBooks Online account.
    2. Go to the Sales menu.
    3. Choose the Customers tab.
    4. Select the customer and click the Edit button.
    5. In the Shipping Address section, uncheck the box next to Same as billing address.
    6. Once done, click Save.

    For future reference, you may consider checking out this article on how to manage customer data in QuickBooks Online: Edit customer information.

     

    Reach out to me in the comment section below if you have any other queries with managing invoices. I'll be here to assist. Have an amazing rest of the day!

    N
    NB90Author
    December 31, 2020

    Thanks so much for your response! 

     

    Unfortunately, I do have the "not same as billing" box checked, but the problem continues. 

    S
    SarahannC
    December 31, 2020

    Hello there, NB90. Thanks for getting back to us.

     

    QuickBooks will always recognize the customer/business name at the top of the billing/shipping address.

     

    As long as the Same as billing address box is unchecked, the billing address will not automatically show up when you create an invoice. 

     

    One more thing that we can do is to double-check the Same as billing address box and verify if there's no or has a check-mark. Then, make sure it is unchecked and click the Save button to reflect the changes. 

     

    If the same thing happens, let's perform the steps below:

     

    1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
    2. Log in to your account in a private browser to resolve this unexpected behavior. 
    3. If everything works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
    4. Also, you can use other compatible browsers in QuickBooks Online. 

     

    Also, you can run the Customer Contact Lists report to generate your customer's information. You can use the articles below as your guide when customizing this report and others:

     

     

    Please comment below if you have other questions or need further assistance with QuickBooks. I'm right here together with my colleague to help you anytime. Take care and stay safe always.

    I
    info-bpfittings-
    November 16, 2022

    Hi,

    I have the same issue. I need a different name for the Shipping address. If I have a product going to one company, but billing going to a different company. I can have different addresses, but not different names. Is there a way to fix it?

    R
    RCV
    November 16, 2022

    I can see you’ve done your due diligence trying to get this resolved already, info-bpfittings-.

     

    I've checked our records and there's no reported case about this one. To have a different name for the Shipping and Billing address, we'll need to make sure to uncheck the box next to Same as billing address. Let me show you how: 

     

    1. Go to the Sales menu.
    2. Choose the Customers tab.
    3. Select the customer and click the Edit button.
    4. In the Shipping Address section, uncheck the box next to Same as billing address.
    5. Press Save.



     

    If the same thing happens, it's possible a browser's cache data becomes full of frequent access to web pages or is damaged. When this happens, it causes odd behavior when accessing your Online account. To better isolate this issue, let's sign in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Let me show you how:

     

    • For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Option + P

     

    If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

     

    If you are trying to access QBO with more than one browser tab simultaneously. Here's the correct way to work in more than one tab:

     

    1. While signing in to QuickBooks Online in one tab, go to the browser address bar. 
    2. Highlight then copy the entire web address.
    3. Open a new browser tab.
    4. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

     

    Let me share some resources that you can browse and use as a reference in managing and navigating your QuickBooks account:

     

     

    I'd be happy to hear any updates after performing the steps as I want to ensure this is resolved for you. Also if you have questions about running reports, please add a reply below. I'd be happy to assist you further.  

    V
    Vts
    October 19, 2023

    I am having the same issue. I need to have different company names for the bill to & ship to. I am able to have the different address entered correctly but not the company names.

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