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weichin1
March 3, 2023
Question

Invoices being marked as undeliverable

  • March 3, 2023
  • 1 reply
  • 0 views

I have been a QB Desktop person for many years, but have moved to QBO for a variety of reasons. Today I created the first invoices for my clients on QBO. I send batches of invoices with a bcc to my email. Some of the invoices I send have a 256 kb attachment. When I started out, everything went smoothly, until after I had sent about 20 invoices, I started to notice that the bccs were no longer showing up in my inbox. Sure enough, when I checked, QBO had a list of transactions with "Delivery Errors". Note that the first 20 or so invoices went easily. Then only some of them went, until none of them were going. I cleared the cache, logged in and out, removed the bcc from the emails. I was able to send or two more at a time, but this isn't actually sustainable. The email addresses are correct. I would be grateful for any help.

1 reply

M
Mich_S
March 8, 2023

It's important to send invoices on time, @weichin1. I know another way how to resolve undeliverable invoices in QuickBooks Online.

 

In addition to the steps you accomplished,  I advise verifying the accuracy of the customers' email addresses. If those are correct and still they haven't received the invoice, let them check their junk or spam folders. This could be the root of the problem. After that, you can resend the invoices. Here's how:

 

  1. Click on Customer & leads, then hit Customers.
  2. Pick the customer who didn’t receive the invoice.
  3. Click on Edit.
  4. Confirm the email address and edit it if needed.
  5. Resend the invoice.

 

Your email address can also be checked in QBO. See this for the detailed steps: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

I've also added this extra module about bounced emails: How to view a list of bounced emails with delivery errors.

 

Also check this if you want to personalize invoices or other sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

I'll make sure to respond as soon as I can. Just keep in touch if you need more help with invoices or QuickBooks. Stay safe.

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