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Mar 17, 2023 6:59 PM UTC
Solved

Invoices going into payment section of register

When I create an invoice, it goes into the payment section of the register. When I mark it as payment received it also goes into the register on the deposit side which is correct. When try to reconcile, it is on both sides as a deposit and as a payment. They keep accumulating on the payment side. Here are some pictures that may show it better.

 

 

  

Ethel_A12Answer
Mar 17, 2023 9:56 PM UTC

Transactions should show in a bank register based on how you set it up, @Johnolly2.

 

I appreciate you getting back to us and providing screenshots to help us understand your concern.

 

Based on your screenshots, I would like to know if the BB&T under Account on the Edit Item page is your bank or a checking account. If that is a bank, it should be changed into the right account. You can choose from the dropdown.

 

I'm also adding this article that contains tips to fix common issues of invoice payments: Resolve common issues when applying a payment towards an invoice.

 

Don't hesitate to comment below if you need additional assistance in bank registers. I'm always here to help. Have a great day.

5 replies

BigRedConsulting
Mar 17, 2023 7:54 PM UTC

The Payment section of what register?

 

In any case, that probably means that for some reason you're using a line item on an invoice where the item uses that account, and so it shows up in the account register.

Johnolly2Author
Mar 17, 2023 8:10 PM UTC

Thanks so much for replying. Here are some pictures of what I have going on. They might help explain.

  

 

 

Ethel_A12Answer
Mar 17, 2023 9:56 PM UTC

Transactions should show in a bank register based on how you set it up, @Johnolly2.

 

I appreciate you getting back to us and providing screenshots to help us understand your concern.

 

Based on your screenshots, I would like to know if the BB&T under Account on the Edit Item page is your bank or a checking account. If that is a bank, it should be changed into the right account. You can choose from the dropdown.

 

I'm also adding this article that contains tips to fix common issues of invoice payments: Resolve common issues when applying a payment towards an invoice.

 

Don't hesitate to comment below if you need additional assistance in bank registers. I'm always here to help. Have a great day.