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T
Tobernite8193
May 27, 2024
Question

Invoices not letting me save changes.

  • May 27, 2024
  • 1 reply
  • 0 views

Every time I open up an invoice to edit the invoice it takes forever to give me the option to save the invoice or sometimes the save button stays greyed out the entire time. After waiting a good few minutes, I get an error message stating "Something's not working try refreshing the page and check back." Any idea how I can get the save button to be active so I can save the changes I am making to the invoice.

1 reply

A
ArielI
May 27, 2024

I'll make sure that you can successfully save your invoices, @Tobernite8193.

 

Strange behaviors and unresponsive interfaces in the program are usually caused by the accumulated cache in the browser. To isolate the issue, lets access your QBO company using a private or incognito window. Here are the shortcut keys:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

If the private browsing session doesn't work, you can clear the browser's cache so the system can restart. Also, you can use up-to-date browsers to maximize your QBO experience.

 

Additionally, here's an article that you can read to learn how to design the sales forms that you send to your customers: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Just let me in the comment section if you have further questions about invoices. I'll always have your back.

T
Tobernite8193Author
June 5, 2024

This did not fix the issue. It keeps timing out on my end and telling me to try again later.

S
Sherrie_F
June 5, 2024

Thanks for getting back to us, @Tobernite8193.

 

I recognize the efficiency of saving invoices for your customers. Since you're experiencing the same issue after performing the troubleshooting steps provided by my colleague, I suggest contacting our QuickBooks support team. This is the best way we can do given that they have the resources to look into this further and can provide permanent fixes.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a summary of your concern, then click Continue.
  5. Choose either Start a Chat or Have us call you.

 

Additionally, feel free to browse through this article for you to be able to void or refund payments so that your accounting stays accurate: Void or refund customer payments in QuickBooks Online.

 

If there's anything else you need further assistance with when managing your account, keep me posted in this thread. I'll make sure to assist so you can keep your business going. Keep safe, and have a good one.

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