Skip to main content
B
bbqq5720
April 1, 2023
Question

Invoicing email address wrong

  • April 1, 2023
  • 1 reply
  • 0 views

When sending my invoices, my "send to myself" email comes back with not my email address but an email address of one of my clients, same on every invoice

Need help on how to troubleshoot this issue, any help is appreciated.

Gene

1 reply

L
LeizylM
April 2, 2023

Hi there, Gene.

 

I'll share some details and troubleshooting steps to ensure the email that appears when sending email invoices is accurate. 

 

We can check the customer-facing email you use where your customers can contact you. You can see this information by going to the Account and Settings page. 

 

Here's how:

 

  1. Go to the Gear icon
  2. Select Account and Settings.
  3. Select the Company tab.
  4. In the Contact info section, click the Pencil icon.
  5. Check the email address in the Customer-facing email field.
  6. Select Save and Done.

 

Let me share these articles for additional guide references: 

 

 

Keep your post coming if you need more help with sending invoices. I'm always here to help. Have a good one.

B
bbqq5720Author
April 3, 2023

Very helpful, thank you. 

My email address was correct though.

I found the source of my problem was I had saved one of my clients email addresses in contacts as "[email address removed]" which automatically showed as his contact name on any incoming quickbooks emails to my account. When sending an Invoice ce I always choose to have a copy sent to myself. 

Terms & ConditionsAccessibility statement