Skip to main content
S
SteinCPAas
February 15, 2023
Question

Invoicing thru QB desktop

  • February 15, 2023
  • 1 reply
  • 0 views

I am using Accountant desktop 2023.  I use QB for online billing and use QB for payments from credit cards and bank payments.  I am using Outlook (latest) to send invoices.

 

I can send out one invoice perfectly.  But the second one tells me "Quickbooks desktop is unable to send your emails to Outlook.  Close and open Outlook windows and try again"

 

If I close the QB program and reopen, it will send one invoice.  The second one again displays this message.  I really dont know how to fix this other than constantly closing and reopening the QB program.

1 reply

L
LollyNino_C
February 16, 2023

I know it can be challenging when you can't send an invoice, @SteinCPAas. I'm here to share some insights about this issue.

 

If you encounter the message "QuickBooks is unable to send your email to Outlook," don't worry. Usually, this is just an issue with the settings. To send emails from QuickBooks, follow the steps in the correct order. 

 

A workaround for this is to run both QuickBooks and MS Outlook as an admin. Here's how:

  1. Close your QuickBooks Desktop program.
  2. Next, open the Windows Start menu.
  3. In the search field, type QuickBooks. Right-click the icon and choose Open file location.
  4. From the folder, right-click the QuickBooks.exe file and select Properties. 
  5. Click the Compatibility tab.
  6. Select to check the Run this program as Administrator option. 
  7. Hit Apply and then OK.

 

 Aside from the workarounds listed above, another option would be to set up webmail. Continue with the following steps:

 

  1. Go to the QuickBooks Edit menu and select Preferences.
  2. Choose Send Forms, then pick Web Mail and click Add.
  3. Select your provider from the drop-down and enter your email address.
  4. Check Use Enhanced Security and hit OK.
  5. You can uncheck the box if you receive the error message: "Network Error. Please try again".
  6. Sign in to your Intuit account. 

 

If you still see an error, you may want to reach out to Microsoft directly or an IT professional for help fixing Microsoft Outlook. Here's an article you can refer to for more details about fixing errors when unable to connect to the email server.

 

Feel free to read these resources to review your email service and if you see error messages about Outlook in QuickBooks Desktop: 

 

 

Don't hesitate to reply to me anytime if you have follow-up questions or concerns with emailing transactions. I'll be happy to answer them for you. Take care and be safe.

Terms & ConditionsAccessibility statement