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J
jeffspelman
May 27, 2024
Question

iOS App - Expense Categories Not Synching after Software Update

  • May 27, 2024
  • 2 replies
  • 0 views

iOS Quickbook Software recently updated to version 24.05.8

 

Expense categories are not synching to the app from the chart of accounts. When trying to post a new expense only a limited number of categories are present.  Previously posted items say "No Category".  Everything looks fine on the website.  Issue is just with the iOS app.

 

I tried the following with no success:

- Signed off and back on

- Deleted and reinstalled app

- Offloading app from iOS storage settings

 

None of these steps solved the issue.

    2 replies

    C
    CharleneMaeF
    May 27, 2024

    Sharing the troubleshooting steps you've performed to resolve the synching issue in your iOS app is beneficial to provide additional instructions to fix this, Jeff. 

     

    Let me make it up to you by ensuring this gets investigated.

     

    First, let's ensure your software runs on a supported operating system. The problem could be due to a compatibility issue. For Apple products, your device should be iOS 11.1 or newer.

     

    If you're experiencing the issue with a supported version, I recommend contacting our QuickBooks Support Team. They have specialized tools to determine the cause of the problem and can submit a ticket to our engineering team to alert them about the issue if necessary.

     

    1. Log in to your QuickBooks Online (QBO) account via a browser.
    2. Go to the Help (?) icon at the top.
    3. On the Assistant tab, click Talk to a human.
    4. Enter your concern in the Type something field, then click the Send icon.
    5. Click on I still need a human.
    6. Select Get help from a human.
    7. You can either select Chat with us or Have us call you.

     

    Please check our support hours to receive timely assistance.

     

    In the meantime, I suggest working on your QBO tasks on the website to avoid any issues.

     

    Additionally, I've added these resources to help you manage the accounts that QuickBooks uses to track your financial information and learn how to find transactions in your registers so you can review or edit them:

     

     

    This thread is always open for any follow-up inquiries or questions about creating or managing your expense accounts. I'm just around to assist. 

    J
    jeffspelmanAuthor
    May 27, 2024

    iOS version is 17.4.1

    Phone is iPhone 14 Pro

    I will reach out to support team.

    W
    Wasatch Skier
    June 6, 2024

    I’m having the exact same issue. 

    J
    JorgetteG
    June 6, 2024

    Thank you for joining the thread, Wasatch.

     

    We've received similar cases or reports about the issue, and we appreciate you for bringing this matter to our attention.

     

    Currently, there's an ongoing investigation (INV-105728) regarding Expense Categories not showing in the QuickBooks Mobile App (iOS).

     

    I recommend contacting our support so they can add you to the list of affected users and provide updates about the investigation status via email. 

     

    Here's how:

     

    1. Go to Help.
    2. Select Search.
    3. Click the Contact Us button and enter your concern.
    4. Press Continue. 

     

    You can check our support hours by visiting this article: QuickBooks Online Support.

     

    I'll include this article to learn which QuickBooks Online app features are supported on mobile devices: Compare mobile app features.

     

    Furthermore, here's an article that could help you manage and organize your products and services and provide helpful insights when you run reports in QuickBooks Online: Group products and services into different categories in QuickBooks Online.

     

    We appreciate your patience and understanding as we work towards resolving this issue. If you need further assistance with managing your expense categories or anything else, just reply below, and I'll circle back to help you.

    X
    Xtremeairventurellc
    June 9, 2024

    Yeah, that’s great…except when I called and talked to a human, he had absolutely no idea what I was talking about, couldn’t seem to even wrap his head around what I was explaining, and told me that the mobile app was “unsupported”.  This should have been resolved by now, or support staff should at least know about it and be able to add those with problems to an email update list as you suggest you are doing…especially for what we pay for this.

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