Question

Is anyone else experiencing error messages when trying to migrate from QBO to QuickBooks Enterprise?

Forum|Forum|2 years ago
January 23, 2024
2 replies
0 views

I get a message stating:
Exporting from QuickBooks Online Plus
Sorry, but something went wring on (time & date) when you requested that a company file be created for downloading. Please click Start Over to try again.

I have tried again over 10 times and have opened a ticket with Intuit which has been escalated to the Engineering Dept. but there is no direct line to contact them and all the customer service people do is apologize for the inconvenience. It is so frustrating because we were supposed to start 2024 on the new platform. We are really behind. It is impacting our operations by putting our business at a halt.

QuickBooks Online

R

Rasa-LilaM

Thank you for bringing this to our attention, jcooper.

I acknowledge the inconvenience caused by this error, which is affecting your overall productivity. I'm here to help and provide clarifications regarding the difficulties you're facing while exporting your QuickBooks Online (QBO) data to QuickBooks Desktop (QBDT).

There have been reports from users experiencing trouble downloading their QBO data to the desktop program. Our engineers are fully committed to resolving this issue promptly so that our customers can continue their business operations without any further delay.

I know you've already reached out to our QuickBooks Online (QBO) Care Team regarding this matter. I suggest contacting them again to sign up for email updates. This will ensure you receive regular updates on the investigation's progress.

To obtain the contact details:

Open QBO and go to the Help icon in the upper right to display the support window.
Head to the Assistant tab and enter a brief description of your concern in the Type something bar.
Click the Get help from a human link to see more options.
In the How would you like to connect with us? section, choose Chat for real-time support and Callback to speak with an agent.
Provide this number to speed up the process: INV-95801.

I have included a reference offering comprehensive information on the most convenient time and day to get in touch with our support team: QuickBooks Online Support.

I've compiled a set of articles that focus on the steps involved in transferring your online data to QBDT. These resources provide a list of features and information on how your books will move to the desktop program. Feel free to browse each one to know the complete information:

I appreciate your patience while we're working on the permanent fix. Don't hesitate to visit the Community again if you need any clarification about moving your QBO file to QBDT. Please know that I'm always available to assist you further, jcooper.

4

4Gal

@jcooper-comseat-

You are using the trial version of QB Desktop 2024 Enterprise, correct?

You can try using the trial version of QB Desktop 2021 Pro instead. This version is more stable to convert data from QBO.