Is anyone else not able to make bank deposits from the iPhone app? Is there a fix? I get the little processing icon and some time after it spits out an error msg.

I want to make sure you're able to enter bank deposits on the mobile app, gilles6.

Upon checking here, there isn't a case reported about the issue. Let's perform some troubleshooting steps to fix this.

Let's start by uninstalling the app on your device to get the latest updates and features. Here's how:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, download and install QuickBooks Mobile version 5.5. Please browse this article for instructions on how to get and what additional steps to take before you can use the app: Install QuickBooks Online on iPhone.

After installing the app on your iPhone, here's how to make a bank deposit.

1. Tap +, then select Bank Deposit.
2. Under the Choose an account drop-down arrow, choose the bank account to which you wish to deposit funds or choose Select existing payments
3. Complete other fields, then select Save.

If you need to record a customer payment towards an invoice, don't use the Deposit page. Instead, use the Receive payment feature. Follow the steps through this article: Receiving an invoice payment.

Please know that I'm always around if you need any further assistance making bank deposits. Leave a comment below and I'll get back to you. Wishing you and your business continued success.

Same problem only on Samsung android device, I am not able to make mobile deposits and when I talk to tech support they actually say " I can't help you because it is a free app and there is no tech support for it. This is crazy, the add that sells online QuickBooks says you can make mobile deposits but I have tried it on multiple phone and can't do it. No one will help me, I have dozens of checks mailed to me each month which is quite normal business,  but I have no way to get them into QuickBooks checking without depositing to another bank account and transferring the money in. I switched banks because all the features were advertised but they don't work.

When i go to the get money page there is no make deposit option that works. I have called and they said my account is in good standing. What is going on, 7 months and waiting!

I cannot… “Unable to load data “ shows when I try to choose my bank account. I’ve been through 2 cases now. The first case ended with “Problem Solved”.  It was not. The second case closed with “Unable to reproduce problem”

i expect more from Quickbooks support.