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bwlandscape
March 14, 2025
Question

Is anyone experiencing your screen freezing when scrolling through estimates and invoices. It is happening when I pause scrolling to look at a line item.

  • March 14, 2025
  • 1 reply
  • 0 views

I have tried, updating iphone16 and also my iphone 13, clearing cashe, deleting and reinstalling app, calling QB tech and the only resolution was to use browser instead of app

1 reply

J
JaneDave_I
March 14, 2025

Your significant effort with your troubleshooting steps is well-appreciated, bwlandscape. I'll share my insights to figure out how to address your concern with your mobile app system.

 

Before we begin, it's important to check your phone storage and internet connectivity. Some of the reasons why you're having this kind of scenario are due to insufficient storage space on your device, which can cause apps to malfunction or crash. A stable internet connection, on the other hand, is also necessary to make sure that your QBO functions properly.
 

Once you've secured that there's no issue within your system, it would be beneficial to reach out to our QuickBooks Live Support Team. They offer real-time assistance to isolate the root cause of the issue and develop a customized solution that addresses your specific QuickBooks setup. 

 

Here's how you can reach out to them:

 

  1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
  2. Select (?) Help in the upper right corner of your screen.
  3. Type a question or topic you need to help with, then select Contact a human.


Additionally, you can also give your case number from your previous call as a reference to the issue that you're currently encountering right now.

 

As a workaround, you can still log in to your QBO using your browser within your IOS device to be able to continuously create and check transactions on your end.


In addition, you can visit this page to learn more about what the QBO mobile app has to offer: Compare mobile app features.


Moreover, you can check this article to learn how to personalize your invoices, estimates, and other transactions depending on your own preference in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

We're here to support you through this process. Please keep us updated on your progress by revisiting this thread. We're always here to help.

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