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borgesdairy@outl
February 24, 2024
Question

Is anyone having the QuickBooks Accounting iOS app crash when opening expense PDF attachments?

  • February 24, 2024
  • 2 replies
  • 0 views
QuickBooks Accounting iOS app crashes when opening expense PDF attachments. I have uninstalled and reinstalled the app with no effect. Crashing started about 1 month ago.

2 replies

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IrishNinoJ
February 24, 2024

I appreciate what you've done on your end, Borges. Since the issue persists, let me redirect you to our support team.

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In the meantime, you can access your expense PDF attachments by opening your QuickBooks Online account through a mobile browser.

 

Furthermore, I added this article for you to have a guide on which QuickBooks Online features are supported on mobile devices: Compare mobile app features.

 

If you have further concerns about opening your expense PDF attachments, feel free to come back here in the Community. We're here to assist you 24/7.

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borgesdairy@outlAuthor
February 24, 2024

I have called in twice already. The first time I was told Intuit no longer supports the app (even though I get regular updates). The second time I was told all I could do was uninstall and reinstall the app. I think I need QuickBooks Accounting app support as the QuickBooks Online support folks don’t know about the app.

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LouiseG12
February 24, 2024

I can see that you already did everything you could to fix the issue, borges.  

 

Please know that we don't have a support team specific for the QuickBooks Accounting app only. Instead, you can reach out to our QBO support once more for further checking and help.

 

In addition, feel free to read this article for guidance which apps are supported by Intuit: Apps that work with QuickBooks Online.

 

I'm still with you if you have any other concerns about QuickBooks Online or the app. I'll respond as soon as possible.

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MINIMA
March 11, 2024

I have the same issue. What a shame! It’s been ongoing for couple of months now. We are paying for a service that cannot deliver.

JoesemM
JoesemM
March 11, 2024

 I'm sorry for any inconvenience this may have caused, @MINIMA. I completely understand how frustrating this must be for you.

 

To assist you with getting this resolved as quickly as possible, I recommend reaching out to our Customer Support Team. They can also prioritize this issue and create an investigation to get it resolved quickly. You may follow the steps shared by my colleagues on how to reach them or click this link: QuickBooks Online Support.

 

For now, I suggest that you access your account through a web browser and view your expense PDF attachments from there. I'll share these links that will help you manage your expenses and attachments:

 

 

Also, you may open this article on how you can manage your payables in QuickBooks: Learn the difference between bills, checks, and expenses in QuickBooks Online.

 

Feel free to leave a comment below if you have any concerns regarding attaching PDFs to your expenses or anything else related to QuickBooks Online. I'm always here to provide additional assistance.

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borgesdairy@outlAuthor
March 22, 2024

The QuickBooks Accounting App version 24.03.3 opens PDFs just fine on an iPhone X. The same app version on the iPhone 15 Pro crashes when attempting to open PDFs. Hopefully that helps the support team figure this out.

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