Skip to main content
M
mhockman9111
December 1, 2023
Question

Is anyone receiving daily emails from Intuit that say their bank connection isn't working, but it in fact does work?

  • December 1, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

S
Shania_C
December 1, 2023

I appreciate you for bringing this issue of fraudulent activity to our attention, @mhock. Thank you for sharing your experiences and raising awareness about potential scams. Your efforts are crucial in helping others stay informed and protected from fraudulent activities.

 

It is crucial to verify that the emails you receive are legitimate to prevent falling for scams, which can be highly convincing. Here are some things to look out for if you need clarification on the authenticity of an email from Intuit.

 

  • We never ask for personal info via email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we email will only be from an intuit.com domain.

 

Here are some articles that can help you better protect your account and secure your data:

 

 

When verified, check for errors in your banking records. If necessary, manually update them and refer to this article for guidance on identifying any banking errors.

 

What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If there's any additional questions concerning emails from Intuit, were just a post away. Have a lovely day!

M
mhockman9111Author
December 3, 2023

The emails are coming from intuit.com.  If you send me an email address, I will forward them to you.  Here is the text:

 

"Your (bank name deleted) connection isn’t working
Regarding: "Name deleted"
Transactions from your (bank name deleted) aren’t coming into QuickBooks.
Reconnect your account today to get your books back on track.
Here's what to do:
1. Sign in to QuickBooks
2. Go to Banking or Transactions
3. Choose your bank account
4. Follow the instructions to to fix the connection
Reconnect now
If you already updated your connection, you don’t need to do anything."

 

Even though I have updated my connection, I still get one or two messages every day.  This is a bug in your system.  

J
JamaicaA
December 3, 2023

Thank you for updating your connection, @man9111. I can help you reach out to our experts to check why you're receiving these notifications.

 

Since the emails you acquired are from intuit.com, I recommend contacting our Support Team for further investigation. They can verify the root cause of these messages and provide a resolution. Follow the steps below:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

If this includes links, please do not open or click them. You'll want to get familiar with the official email communication from Intuit Payments. 

 

However, you can use this link if perceived as fraudulent: https://security.intuit.com/contact-us/

 

Visit these resources to learn how to recognize official Intuit correspondence and websites:

 

 

I appreciate you raising this email notification with me. If you have additional questions in mind about QuickBooks security, place a comment below.

Terms & ConditionsAccessibility statement