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R
rtsdesign12
October 13, 2023
Question

Is Quickbooks Desktop for Mac 2021 compatible with Mac OS Sonoma?

  • October 13, 2023
  • 2 replies
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Is Quickbooks Desktop for Mac 2021 compatible with Mac OS Sonoma as of today?  If so, are there any issues?

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    October 13, 2023

    They have released the patch for QBD 2021 to run on Sonoma since last week. Did you encounter any issue?

    R
    rtsdesign12Author
    October 13, 2023

    I haven't tried yet.  Has the experience been positive?

     

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      October 14, 2023

      @rtsdesign12 

      Do you have QBD 2021 on your machine?

      MariaSoledadG
      MariaSoledadG
      October 13, 2023

      Let me provide some information about Mac OS Sonoma's compatibility when using QuickBooks for Mac 2021, RTS.

       

      Intuit is working to deliver compatibility patches. 

       

      As what Fiat Lux-Asia shared, QuickBooks For Mac has already released their patches to work for Sonoma. You'll want to make sure to update QuickBooks for Mac 2021 to the latest release. This is essential task for any business using the software, as it ensures that the software is up-to-date with the latest features, security patches, and bug fixes.

       

      After the update, this should now run smoothly. However, if you're still experiencing crashes and issues, I recommend reaching out to our support team so they can take a look at verify what is happening or even investigate this further. They have the tools the pull up your account in a secure environment. Here's how to reach them:

       

      1. Open QuickBooks.
      2. Go to Help, then select QuickBooks Help.
      3. Select Contact Us.
      4. Give a brief description of your issue, then select Continue.
      5. Sign in to your Intuit account and select Continue and then Continue with my account.
        • If you don't already have an account, make sure to Create a new account.
      6. We'll email you a single use code. Enter your code and select Continue.
        • If you have more than one account, select the account you want to use and then Continue.
      7. Select to chat with us or Have us call you.

       

      Sometimes, you may also experience issues with your online banking like downloading transactions or running into errors. To give you more information and provide solutions, go through this article for more details: Fix Online Banking Issues In QuickBooks Desktop For Mac.

       

      Let me know if you have any questions with QuickBooks for Mac when using Sonoma. I'll be one post away if you need assistance.

        P
        PRClarity
        October 30, 2023

        Hello @MariaSoledadG. I'm running into a Groundhog Day problem following your instructions. I appear to be able to update no problem: I download the update, install it and I have a working version of QB2021 ... until I re-start my MacBook Pro. Then as soon as my computer restarts, I get the QB window again telling me to drag the QB icon to the Applications folder - I have to install the update again, every time I restart my computer. BTW, after I've finished the install, a disk icon is left on my desktop labelled "Quickbooks Mac 2021"; if I try to drag it to the trash, then QB stops working (when I click on the icon in my Applications folder, nothing happens). FYI, my MacBook is only 2 years old. P.S. After I've installed QB, the window that opens when I execute Help > Quickbooks Help window is completely blank, so I can't use that to contact your support team. Your advice, please?

          KlentB
          KlentB
          October 30, 2023

          I know that this hasn't been easy for you, PRClarity.

           

          I appreciate all the efforts you've put into getting this to work. Since the in-product help feature is no longer functioning on your end, I recommend contacting our Technical Support Team directly through this link: Connect with QB for Mac Support. This way, we can investigate your setup and perform a series of tests to resolve the issue.

           

          Should you encounter any difficulties and uncertainties while setting up your company or working with other areas, please don't hesitate to reach out to me again. Your seamless experience is my top priority.

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