I've been trying to login into Quickbooks Online for over an hour and once I enter my password it acts like it is logging in but continues to go back to the login screen. Was on with technical support for over 30 minutes with no resolution
I checked our records and found no issue in QuickBooks Online. But I can share some basic troubleshooting steps you can perform to fix any issues.
Usually, strange behaviors like blank screens are caused by the accumulated cache and cookies in the browser. You can try opening your account in a private window to rule this out. Check out the shortcut keys I've listed below:
For Firefox or Microsoft Edge, press Ctrl + Shift + P.
For Chrome, press Ctrl + Shift + N.
For Safari, press Command + Shift + N.
If it's working well, head back to your regular browser and then clear its cache to get rid of the junk files. If the same thing happens, you can use other supported browsers.
If you need some resources while working with your books, please browse a topic here: Help Article page.
Feel free to contact the Community or me whenever you need help. Take care, and have a great day!
I am having the same issue and cannot switch between my companies. I'm only having trouble with 2 of the companies and it says "Connection Failed" on my home screen next 2 those 2 companies. Can you help?