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edwin_guevara
September 16, 2023
Question

Is the training page down? Sat 09-16-2023 1:50 PM EST

  • September 16, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

M
Maybelle_S
September 16, 2023

Thanks for reaching out to the Community, edwin.

 

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the training you'd take? Have you received any error messages?

 

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

E
edwin_guevaraAuthor
September 16, 2023

When I click on the training tad of Proadvisor, it is blank.  I do not see where to continue my training. 

Nicole_N
Nicole_N
September 16, 2023

Thanks for reaching back and providing additional information regarding your concern, Edwin.

 

Occasionally, the system behaves strangely when your browser frequently accesses pages. It could be due to corrupted cache files within your browser and causes issues with accessing the training page. Don't worry, I can guide you through some essential troubleshooting steps to improve the effectiveness of QuickBooks Online. 

 

I suggest logging into your account using a private or incognito window as a potential solution to resolve this matter. This will help us determine if this is a browser-related issue. You can also use other supported web engines to learn what browsers are needed for the best experience when using QuickBooks. Utilize these keyboard shortcuts to access an incognito:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

After signing in, please go to the training page and see if you can access it. If so, return to your regular browser and clear its cache. 

 

I've added these articles to learn more about the ProAdvisor training and certification: 

 

 

Keep me posted about the result after performing the above steps or if you have any additional questions, please feel free to share them on the thread. I'll be around to answer them for you.

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