is the user under the name System Administration someone from QuickBooks company or could that be another person from my team?

In QuickBooks Online (QBO), Rebecca, the System Administration label represents automated processes executed by the software, not by other team members. Let me explain how these events are initiated.

This label in the Audit log indicates various trigger events. It includes tasks like data syncing, updates, and other system maintenance essential for the platform’s smooth and accurate operation.

For instance, modifying a record, such as editing a payment and linking it to a different invoice, can trigger a System Administration event for the original invoice. Similarly, connecting a third-party app that sends or modifies data, creating recurring transactions that QuickBooks automatically adds to your books, or receiving automatic updates like bank feeds are all logged as System Administration events, even if you are not signed in.

For additional information, refer to the article: Use the audit log in QuickBooks Online.

Additionally, you can refer to these articles if you want to make changes to your account information to enhance security:

• Update or change your Intuit Account sign-in information
• Secure your Intuit Account and prevent lockout with extra verification methods

Furthermore, to streamline your reporting process and get the most out of QuickBooks, never hesitate to contact our Live Expert Assisted team. Our experts are always ready to provide personalized guidance and support, ensuring you can confidently navigate and optimize QuickBooks.

This thread is always open for further concerns about viewing System Administration activities in the Audit Log or managing transactions in your books. You can count on me for assistance whenever needed.