Skip to main content
S
shaina-hardmanwi
February 23, 2023
Question

Is there a customer service email where you can send your question to a human who might read and respond to your email? I'm having the WORST time getting help :(

  • February 23, 2023
  • 1 reply
  • 0 views

I've tried help, and chat which is a robot that gives me the same list of "non-helpful" answers over and over again. I tried email xxxxxxxxxxxxxx@xxxxxx.xxx  and was responded to with an auto email saying that I had to click a link for a help service which took me to a screen that says I should click the help button when I need help. Obviously the first thing I did hours ago was click the help button! The help button just starts the whole process over again. I know that Quickbooks has to close at night but if there is anyone who knows of an email address where a human may answer me during business hours. Even days later I would be over-joyed! TY.

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
February 23, 2023

They don't provide any email address for support. Any specific concern?

Rubielyn_J
Rubielyn_J
February 23, 2023

Thanks for taking the time to visit the Community page, @shaina-hardmanwi.

 

Fiat Lux - ASIA is right. There isn't any email address that we can provide for you to connect with our support team. Instead, you can contact them directly for any concerns you have with QuickBooks. 

 

Here's how you can reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select Assistant: Get quick, personalized answers. If you decide you need further help, you can still Talk to a human.
  4. Select Contact Us.
  5. Choose Start a chat with a support expert or Get a callback from the next available expert.

 

You can also share your concern here in the Community. We would be glad to help resolve your issue. 

 

For more information about our daily support hours, you can open this link for your reference: QuickBooks Online Support.

 

I hope to hear from you soon. If you have further questions with QuickBooks, don't hesitate to comment below. Stay safe!

E
ellenharley
July 17, 2024

The entire issue is that I cannot sign in. It is ridiculous to force a user to sign in to get access to real customer support. The sign-in page freezes on loading on multiple browsers over multiple days. 

    Terms & ConditionsAccessibility statement