Is there a fix for receiving this error message when trying to view a pdf that has been attached to a bill? DocumentErrorResponseINVALID_AUTHORIZATION<type>CLIENT</type

Thanks for visiting the QuickBooks Community, Debbie. I'm here to assist you in resolving the issue of viewing the attached PDFs by providing some troubleshooting steps to successfully log in and get back to business.

I've checked the QuickBooks status page to verify if there's an ongoing investigation, but I haven't come across anything with system issues.

One of the possible reasons why you're having trouble viewing a PDF file attached to a bill can sometimes be caused by a stored cache and cookies in your browser.

To get rid of this problem, let's perform a few browser troubleshooting solutions to solve this unusual behavior in QBO. We can start accessing your QBO account through an incognito window to determine if it's a browser-related issue. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, try to view the attachment of the bill. If it works, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

However, if the issue persists after performing the steps above, I recommend reaching out to our Technical Support Team. They have the tools to securely look into your account and can do further investigation into this behavior.

In addition to this, you can check out this article that will help you with recording and managing your bills in QBO: Enter bills and record bill payments in QuickBooks Online.

Feel free to reach out to me again if you have any other concerns or follow-up questions about managing your QBO account. I'll be here and ready to help at any time. Goodbye for now!