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J
jayminich
May 16, 2024
Question

Is there a fix for the double refresh error in the QBO app when you open a new tab??

  • May 16, 2024
  • 1 reply
  • 0 views
Whenever I open a new tab in the QBO app for windows, it loads my home dashboard, but then starts a reload process for the dashboard over again.  Usually I've clicked on a task, and the reload interrupts it and reloads the dashboard.  I'd say on average it wastes about 30 seconds from when I've clicked on a link/task from the initial load, then have to wait for it to reload before I can do the task I'd like.  It's definitely not an internet connectivity issue as we are on a 500Gbps connection, and new tabs load just fine in the QBO web browser.  But it's a very irritating bug in the QBO app, that has made me abandon the app altogether and just use the web browser version, as I like to work in more than one tab at a time, and each new tab double loads and takes 30s to 1 minute to load.  This seems like it should be a simple glitch for QBO to fix.

1 reply

R
Rea_M
May 16, 2024

We appreciate you bringing this matter to our attention, Jay. We want to address this quickly so you can navigate through your tabs and perform your tasks accordingly without interruption using the QuickBooks Online (QBO) desktop app.

 

Recently, we've been receiving similar cases where users like you encountered interference when loading a task in the QBO desktop app.

 

To help us identify the cause of this issue, we can perform some troubleshooting steps. Let's first reset your app data to refresh the system. Here's how:

 

  1. Navigate to the Help menu.
  2. Select Reset App Data. 
  3. Once done, close and re-open your QBO desktop app.

 

If the interruption continues, I'd recommend uninstalling and reinstalling the app on your computer.

 

In keeping with this, I'd recommend contacting our Customer Care team so they can gather more details and come up with a fix. Additionally, you'll be included in the list of affected users and receive regular updates on the progress. To do this, here's how:

 

  1. Navigate once again to the Help menu.
  2. Select QuickBooks Help.
  3. Follow the online instructions to complete the process.

 

Additionally, QuickBooks offers a range of financial reports that can provide an overview of all aspects of your business. To run, customize, and print one, refer to this article: Pull up reports in QuickBooks Online.

 

Don't hesitate to drop a comment below if you need help completing tasks using the QBO desktop app. Know that I'm always ready to assist you further. 

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