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A
APS3
July 1, 2024
Question

Is there a fix yet for QBO overpayments that are receiving this message

  • July 1, 2024
  • 1 reply
  • 0 views
"This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first."  The transaction has not been deposited. It is only on overpayments right after the QBO update. I'm in limbo with these payments.

    1 reply

    R
    rvrfrf
    July 1, 2024

    Thanks for reaching out to the Community, APS3.

     

    You'll encounter a "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first." message when trying to edit a transaction that's associated with your Undeposited Funds account. You have to the delete deposit before you can make changes to your transaction.

     

    Here's how:
     

    1. In the left navigation bar, go to Transactions, then Chart of accounts.
    2. Find your account and click its View register option.
    3. Locate the deposit and expand its record.
    4. Click your Delete option. If you want to delete a specific payment, choose it from the list.
    5. Access your Edit tab in the top menu bar and hit Delete Line.
    6. Select Yes to confirm your changes.

     

    If you've identified that the transaction hasn't been deposited, but you continue encountering this message, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

     

    I've also included a detailed resource about working with deposits which may come in handy moving forward: Record & make bank deposits

     

    I'll be here to help if there's any additional questions. Have a wonderful Monday!

    B
    Beth RP
    July 17, 2024

    So I have a sales invoice that I have received a partial payment against already. I now need to add a little refund to the invoice before the balance is paid. I am getting the same error message "

    This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first. " Why would I have to do anything with the partial payment already received? I have done this transaction many times in the past and have had no issues.

     

    Beth

    MsNorthPND18
    MsNorthPND18
    July 17, 2024

    Thanks for chiming in on this thread. I know how essential it is for you and your business to utilize the QuickBooks Online (QBO) overpayments flawlessly, Beth. 

      

    You'll encounter that error if the partial payment has already been deposited to the bank. If you want to change that invoice, you need to remove the partial payment from the deposited transaction. Please follow the steps that @ZackE provided.

      

    If you haven't seen the transaction deposited but keep encountering this message, I recommend contacting our Customer Care team. They can securely access your account, conduct further research, and create an investigation ticket if necessary. Here's how to get in touch with our Support Team:

     

    1. Go to the Intuit Developer Support website.
    2. Click QuickBooks Online.
    3. Select Ask a Question.
    4. When prompted to sign in, log in to your Intuit account.
    5. Enter a short description of your concern and click Ask.

     

    In addition, to learn how to customize reports to get the most out of your financial reports and tons of great info about your business, you can check this article: Customize reports in QuickBooks Online. 

      

    I'll reply if you have other queries about your account. Just hit the Reply button below. I'm available 24/7 to assist you. 

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