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Peytongroup
January 8, 2025
Question

Is there a problem with the iPhone app%3F I%27ve downloaded and tried to open and nothing.

  • January 8, 2025
  • 1 reply
  • 0 views

I started with QuickBooks Online on Jan 2, 2025.  Since then, I have downloaded the App and when I open, it immediately closes.  I've deleted the app from the device and reinstalled several times a day since 1/2/25, and the problem persists.  I've followed the steps to resolve on my own many times as well.  Is the problem on my end or yours?  If yours, what is the estimated time this will be fixed?  Thanks so much!

1 reply

S
ShyMae
January 8, 2025

I want to acknowledge the hard work you've put into taking the troubleshooting steps to fix the QuickBooks mobile app, @Peytongroup. I know how important this product is for your day-to-day tasks, and I'm here to help you get back on track.

 

Upon checking here, we haven't received similar cases or reports of the mobile app shutting down automatically upon opening it. I appreciate your initiative in reinstalling the app as a troubleshooting step.

 

Before we proceed, I'd like to ask whether you've updated your iOS to the latest version. If you haven't, I recommend that you do so. QuickBooks Mobile functions optimally with the latest iOS release. It boosts performance, ensures compatibility with new features, and enhances the user interface, which creates a more efficient experience for you.

 

Once you confirm that your IOS is updated and the issue persists, I recommend contacting our live support team. Our experts can raise a ticket for a more in-depth investigation.

 

Here's how you can reach them:

 

  1. Open your QuickBooks account using your web browser.
  2. Head to the Help icon, then the Search tab.
  3. Enter Contact US in the search box.
  4. Click Contact Us.
  5. Pick the Chat or Callback option.

 


Please note that our support hours are Monday through Friday, 6 AM to 6 PM PT. We are also open on Saturdays from 6 AM to 3 PM PT. During these times, you can contact our expert team for successful communication.

 

In the meantime, I recommend logging in to your web browser so you can continue working on your tasks, if necessary.

 

You might also want to check out this article to see available features for the QuickBooks mobile app: Compare supported features. 

 

For future use, you can conveniently use your mobile device to take pictures of your receipts and then upload them for record-keeping and tracking purposes.

 

Our live support team is well-equipped to delve deeper into the unusual behaviors you're experiencing with the mobile app. Also, remember that I'm always here to assist with any questions you have as you work through this process.

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