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prestigeus
October 9, 2021
Question

Is there an INTUIT support EMAIL ADDRESS

  • October 9, 2021
  • 3 replies
  • 0 views

I need to EMAIL a support request with a PDF attachment to Intuit support.

Is there any such email address ?  (for US registered Intuit account)

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Background

I have just wasted over an hour of my time in a QB support online chat session in a vain attempt to delete a duplicate Intuit account (causes IMMENSE confusion as has same email address and corporate name).

In the account I need to keep, I have a second address which is no longer correct and needs to be deleted - and guess what I could not get that done either.

It is obvious the support person couldn't provide the help I needed.  Whether this is due to a lack of training or that the Intuit systems could not let him help me with these tasks I don't know.

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So what I want to do is EMAIL the details with screen images etc. to Intuit with a request "just do it !".

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Online chat isn't up to making the changes I need, and I can't paste images or PDF's into chat.

Likewise I can't paste images or PDF's into a telephone call back.

 

    3 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    October 9, 2021

    They don't provide any email address to receive emails from us.

    Is your question regarding Intuit Accounts to open your company file(s) or email address to access your CAMPS as Primary Admin? You can click the icon of "Photos" on the menu to insert your image(s) here. 

    P
    prestigeusAuthor
    October 9, 2021

    I want to delete a "duplicate" Intuit account which has the same email address and name as the account I want to keep.  Whenever I go to maintain account information, it is totally confusing to be faced with two identical accounts - only by logging on to one of them can I work out if I'm in the right one or not ...... the customer account numbers distinguish them, but this is not visible at log on time.

    > online support said they could not do this either, but it be done by the "backend team" ....

    They did try to change the email address on the "duplicate", but what they got me to do just had no effect.

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    Secondly, in the account I want to keep, there is a second address I don't want.  It is a previous address.  For some reason (no idea why now) on changing address I ended up with two addresses: present and previous.  I cannot delete the previous address.

    > online support said they could not do this either.

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    So I want to escalate this ...... but with Intuit, not here in the community.

    I don't want to post details of my log ons and account numbers.

    How can I escalate?   Each time i get online chat, I start over ......

     

      M
      Mich_S
      October 9, 2021

      I recognize the importance of being able to send an email to Intuit directly, @prestigeus.

       

      I can offer other options on how to reach out to our Customer Support team.

       

      What @Fiat Lux - ASIA mentioned about the Intuit email address is correct. Aside from posting in the Community, the other available options to reach out to support are by calling them directly, and through chat:

       

      1. Open your QuickBooks Desktop company.
      2. Click the Help menu, then choose QuickBooks Desktop Help.
      3. Choose Contact Us.
      4. Enter your issue, then hit Let's talk, and select a way to connect.

       

      Please note their support hours to make sure of their availability to support.

       

       

      Furthermore, the support team has the required tools to determine whether the duplicate Intuit account may be deleted.

       

       

      For future reference, feel free to check out this guide about managing Intuit account users: Set up and use Intuit account user management in QuickBooks Desktop.

       

       

      Just leave a comment below if you have other concerns with QuickBooks and Intuit accounts. I'm always willing to help.

      P
      prestigeusAuthor
      October 9, 2021

      Thanks for the reply @Mich_S 

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      I have given a more detailed explanation of my problems that I want to fix in my answer to @Fiat Lux - ASIA 

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      Suffice it to say my experience with support via the online chat has been unsatisfactory.

      I was certainly quite underwhelmed by the support I obtained:  as I wrote previously I wasted over an hour in a chat session, failing to achieve either of the objectives I wanted.

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      The problem is that via chat, apparently, there is no way to send a screen image or a file.   I want to do this so that I can show clearly the problem and that information can then be share/escalated with Intuit support.

      I do not want to post that kind of confidential information here in the community for all to see.

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      So I return to my original question:   How will I be able to send a screen image or a file to Intuit support and in essence just tell them "get on and fix this" ?

       

      Jen_D
      Jen_D
      October 9, 2021

      Thanks for posting here about your QuickBooks account concern, @prestigeus.

       

       We want to make sure this is taken care of so you're able to access your account with ease. Please note that this is a public forum and we do not handle account-related concerns to protect our customer's data.


      The best team to help you out with this is our Live Support people. I know you already called several times for this, but only them can open your account history and help with any changes to your profile with us. To get our support, follow the steps below in your QuickBooks Desktop company file:

       

      1. Open QuickBooks and click the Help menu.
      2. Select QuickBooks Desktop Help.
      3. On the pop-up screen select Contact us.
      4. Click the Search for Something else button then type your concern in the Ask us anything box.
      5. Hit Search then scroll down to get your contact options.

       

      Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

       

      You can provide your previous case ID so they can check your call history. Then, you can request for a viewing session so when needed.

       

      Post here again for any QuickBooks questions besides this account management concern. I want to ensure you're taken care of, and I'm here to provide further assistance if you need any. Have a great day!

      J
      Jagger1234
      March 23, 2023

      Hello I am Jagger [last name removed] I own [company name removed] in Ramsay Michigan and I am trying to get some money back from my payroll from Covid and everything and ERC needs payroll and I need January 2021-September 2021 there should be a way to get every individual months total payroll from that period 

      C
      CharleneMaeF
      March 23, 2023

      Let's run the Payroll Summary report, Jagger1234.

       

      Doing so helps you view your payroll totals, including employee taxes and contributions. I'll show you how:

       

      1. Go to Reports and select Employees and Payroll.
      2. Select Payroll Summary.
      3. Adjust the date range appropriately.
      4. In the Show Columns drop-down menu, select Total only.

       

      For more details about the report, please see this article: Create a Payroll Summary in QuickBooks.

       

      Additionally, I've added an article that'll help you manage payroll and keep track of employee expenses in QuickBooks Desktop: Run and Customize Reports.

       

      I'd appreciate it if you'll get back on this thread if you need additional assistance managing payroll in QuickBooks. We're ready to help you out.

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